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Intercultural Misunderstanding
19
Transcript
Intercultural Misunderstanding
OUTLINE
Definition
5 Types of Misunderstanding
The Causes of Misunderstanding
The Solutions for Misunderstanding
Conclusion
Causes of Misunderstanding
Physical barriers
- Noise, distance between sender and receiver
Expectation
- Expecting to be treated as
same as in one's own culture
Wrong assumptions
- Make false assumptions
Ignorance and a lack of respect
- Minimal knowledge of other cultures
- No/less respect
Intercultural Misunderstanding ?
Solutions
different countries; different cultures
a lack of knowledge & respect
Ask for clarification
FAILURE TO INTERPRET
Be careful with Non Verbal communication
5 Types of Misunderstanding
Avoid using slang, speak slowly, and be specific
1. Language
3. Communication Styles
Direct Translation
Direct Way or
Circular Fashion
Translate from our first language
Example :
Differences in
Non Verbal Communication
"Break a Leg"
xiaoxīn dì huá
2. Étiquette
CAUTION WET FLOOR!
( Please be careful because it's slippery)
Be tolerant and respect
Example :
How to Refuse
Invitations
Non Verbal Communication Differences
Invitation
Do you want to join us to watch
Hobbit today?
Responses :
No, ....
(direct way to refuse)
Cultural Norms
Konkai wa chotto ... ( an expression to imply flat refusal)
Japanese doesn't say "NO"
as directly as American
CONFUSION
Appropriateness & Politeness
Make slurping sound when you are eating noodles
Japan
YES
Other countries
( Indonesia, USA, etc)
BIG NO!!!
Example :
Touching someone's head including hair
Southeast Asia (Thailand) --> categorized as
inappropriate / TABOO
Northern Europe --> indicate close relationship
(husband-wife)
Be open - minded
4. Attitudes
less respect for differences
5. Emotion
Ethnocentrism
Stereotype
Anxiety;
Feeling Vulnerable; Uncomfortable
Example :
Stereotypes
Ethnocentrism
true or false?
Lack of concentration and
subsequent misunderstanding
For Americans, they are the BEST!!!
Example :
Eye Contact
Proxemic -
Personal Space
Comfortable ---> not closer than 2 feet (61 cm)
Too much ---> HOSTILE / RUDE
Too little ---> A lack of
interest
sielearning.tafensw.edu.au
1. Ignatius Jeffry
Conclusion
2. Juana Patricia Rios (Paty)
Intercultural Misunderstanding
3. Pa Pa
natural, yet avoidable
4. Selvia
Chinese Tourists: Respecting
Different Cultures A Must
For Tourism
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