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Start by writing 3 open-ended questions that will allow you to connect and come to understand the person you are interviewing better. (2 min)
How to interview
Ask why.
Never say “usually” when asking a question.
Encourage stories.
Look for inconsistencies.
Pay attention to nonverbal cues. Be aware of body language and emotions.
Don’t be afraid of silence.
Don’t suggest answers to your questions.
Ask questions neutrally.
Make sure you’re prepared to capture.
What did you design?
We just completed 2 rounds of Extraordinaires Design Thinking projects! Think critically. What groups of REAL HUMAN BEINGS might your character represent?
What can you take from your experience designing for an Extraordinaire and apply to designing for real people?