Introducing
Your new presentation assistant.
Refine, enhance, and tailor your content, source relevant images, and edit visuals quicker than ever before.
Trending searches
Network and Server Services Department
Under Network and Server Services contain six (six) division which are:
Network Operation Services
Network Specialist Center
Enterprise Servers & IDC Services
LAN & Security Services
Performance Management & Product Development
Padu*Net Pre-Sales
HMS lives by its philosophy to be the trusted partner for its customer’s business transformation while continuously striving towards organisational excellence. HMS has invested RM40 million in a Tier 4 friendly data center now duly completed in Bukit Jelutong, Shah Alam, Selangor and was launched on 28th, May 2008.
IDC & Cloud Operation Services
Enterprise Servers Services
HeiTech Internal Operation Services
• Vision
HeiTech Managed Services vision is to the premier global ICT infrastructure solutions provider
• Mission
HeiTech Managed Services mission is to transform businesses by providing world class managed services through innovative integrated ICT infrastructure solutions.
The related departments divided under operation delivery are:
Data Center Services
DR & Infrastructure Management
Network and Server Services
Network and Server Services
Project Management
Customer Care Operations
HIOS are responsible to manage the internal operation services for HeiTech Padu Berhad namely server, disaster recovery infrastructure and many more.
Functions of Heitech Internal Operation Services (HIOS):
1. Disaster Recovery Infrastructure
2. Server Room Physical Inspection Schedule (ITSMS)
3. Operating System (ISMS)
4. Capacity Management Plan Process
5. Incident / Service Request Management Process
6. Log Monitoring (ISMS)
7. Backup Process (ISMS)
8. HeiTech Notebook Consolidation project (ISMS) for all HTP’s staff
9. Virtual Desktop Infrastructure (VDI)
10. Support As Auditee
11. Support HIOS Department
• Lack of technical staff in HIOS team
•Lack of skills in desktop configuration by some of HIOS team member
•Load of task, works and projects to be handle by every each member
•Distance of users and technicians to meet up physically in order to attending any notebook problems
•Time and cost
Wholly Owned Subsidiary
• HeiTech Managed Services Sdn. Bhd
• HeiTech e*Business Solution Sdn. Berhad
• HeiTech i-Solutions Sdn. Bhd.
• Padusoft Sdn. Bhd
• Integrated Healthcare Solutions Sdn. Bhd.
• HeiTech Health Services Sdn. Bhd.
• HeiTech Defence Systems Sdn. Bhd.
• Inter-City MPC (M) Sdn. Bhd.
• Cinix1Pty.Ltd
Preparing Notebook for User
-Join Domain
-Add User Account
-Configure LAN and Wi-Fi and Printer
-Installing Basic Software
Attend User Log (IFICS)
-Wi-Fi Problem
-Lotus Note Problem
-Driver Problem
-Hardware and Software Problem
-Installing Software
- Preparing Service Report
- HeiTech Internal Log Report
Vision
To become the technology-based transformational company in Malaysia and beyond
Mission
We are truly transformational in
• Providing total solutions
• Creating innovative products
• Consulting for a better world
Recordkeeping
System Development (System Testing)
Basic Desktop Troubleshooting Training
Hardware
• To enhanced the skills on performing task of new staff and trainees
• To virtually assist HTP staff on solving their notebook error
• To improvise the desktop support services by HIOS team
• To share the basic knowledge of desktop configuration with HTP staff
• To inform the importance of technical application manual in every IT organization
Hardware
Software
Introduction of Project
The Installation and Configuration Technical Manual is specially designed for HIOS team. HeiTech Internal Operation Services (HIOS) team are the responsible team to handle the HeiTech notebook consolidation project for all the HeiTech Padu Staff. HIOS team are required to prepare and configure all the notebook available to be loan to the HTP staff.
Core Capabilities
• System Integration & Application Development
• IT Infrastructure Solutions
o Data Center Services
o Network Services
o Cloud Computing
Industry Focus
• National Security-citizen identification
• Transport-Centralized car and driver database (Vehicle Information System Integration)
• Defence-Security Assessment Services, Weapon Management & Surveillance System
• Healthcare- Hospital Information System and Clinic Information System.
• Financial Services- Islamic Integrated Computerized Banking System
This technical manual on installation and configuration on notebook begins from 5th March 2015, a month after trainee start the internship at HeiTech Padu Berhad.
The technical manual is basically important for the HIOS team as it will help them to assist the staff especially the new one and even trainees.
HeiTech Padu Berhad Corporate Structure
HeiTech Padu Berhad
Personal Thoughts:
Opinions:
Basic Software Installation:
Basic Notebook Configuration:
design by Dóri Sirály for Prezi
Application of Knowledge, Skills and Experience:
-Applying knowledge on creating gantt chart using Microsoft Project
-Knowledge on creating manuals based on previous experience
-Technical Skills (Repairing Notebook)
-Communication Skills (Giving Service to User)
-Management Skills (Time and Documentation)
-Previous experience in participating class event
-Experience in learning PC maintenance back in Machang