Reimagining Social Care Through Design Thinking - audio presentation

Social Care Digital innovation programme

How we were delivering projects

Re imagining Social Care through design thinking

How might we improve the experience for individuals and for staff, when on emergency transfer from a care home to a hospital takes place?

• Used our new skills to successfully apply to the NHS Digital Social Care Programme
• Received £30,000 to fund a discovery phase and prototype design
• Intention to use design approaches and innovation to solve social care problems
• Partnered wth care providers, and mhabitat

Steven Young, Project Manager - Adults & Health Directorate Leeds City council

Embracing design thinking

How User Led Design has enabled the Leeds City Council Service Transformation Team to find a more person centred approach to project delivery .

Main Ideas

• What is Service Transformation and what do we do?
• Our approach to projects and user engagement
• How we discovered design thinking
• Examples of design thinking in our projects
• The benefits of design thinking

• LGA Design in Care Programme
• “How might we enable people in Leeds to develop their skills, knowledge, confidence and resources at an individual and community level to manage and have more control over their own health and wellbeing?
• Took us through discover, deliver, develop, define phases

https://projects.invisionapp.com/share/3UU9WMZY4FZ#/screens/387594217

Design thinking has changed our approach...

financial strategy

Telecare

Assisted Living relocation

Reablement

WHat is Service transformation?

steven.young@leeds.gov.uk