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The expression or the articulation of the capacity, materials and expertise an organization needs in order to perform core functions.
Information Technology Capability is an organization’s ability, by virtue of its IT assets and know-how, to create business value.
Examples:
Classroom Repair
Mobile Device Support
Managed Printing
Student Information System
Personnel Transaction
An IT Solution is a singular or collection of products or tools and practices that supports the provisioning of an IT Capability.
Examples:
Canon SX6
iPad
Campus Mail and Print Order System
Campus Solutions
ePTF
IT Tools are specific products that can be used in combination with other IT Tools to implement an IT Solution
??? - Out of Scope
Examples:
Canon SX6 in Classroom 200
iPad with SN 12345678
The actual physical server running print accounting
A single server in the CS90PRD cluster
A single server in the myub web farm
supported by
In Product Catalog
supported by
In ITSM
Level 1 Level 2 Level 3 Product Manufacturer
Hardware Peripheral Projector SX6 Cannon
Hardware Processing Unit Tablet/PDA/Handheld iPad Apple
Software Departmental Printing Campus Mail and Print Order System UB
Software Enterprise Student Campus Solutions Oracle
Software Enterprise Personnel ePTF UB
In ITSM
In Product Catalog
In CMBD
supported by
Level 1 Level 2 Level 3
Service Instructional Services Classroom Repair
Service Consulting Mobile Device Support
Service Communication & Collaboration Managed Printing
Service Application Student Information System
Service Application Personnel Transaction
In ITSM