Introducing
Your new presentation assistant.
Refine, enhance, and tailor your content, source relevant images, and edit visuals quicker than ever before.
Trending searches
Organisational and Bureaucratic Processes
Required to follow rules
Discretion to make decisions, judgements about clients
Routine and stereotypical approach to work
Manipulate (non-voluntary) clients
Uncertainty and pressure (large caseloads) in their jobs
Limited resources
Sense of cog in a machine
Survival tactics
Organisational and Bureaucratic Processes
Thinking about organisations
Perspectives on groups/organisations
Division of labour
(Adam Smith)
Specialisation
Innovation
More productivity
Physical and mental degradation
Late 19th and early 20th centuries...
Functions achieved through principles (tailored according to circumstances)
Scientific management
(Frederick Taylor)
What is bureauracy?
Antagonistic management and labour
Authority and responsibility
Division of labour
Management functions:
- Planning
- Organising
- Commanding
- Coordinating
- Controlling
- Common search for profit (efficiency and productivity):
- Standard work practices
- Employee selection
- Standard operating procedures
- Management plan tasks, labour carry out tasks
Centralisation
(and decentralisation)
Delegation of authority
Unity of command
(and direction)
Theory of Administration (Henri Fayol)
Delivering public service
Street-level bureaucracy
US army structure
Making policy!
Broad themes
- hierarchy
- public service ethos
- professionalism (authority, ethical code, culture, expertise)
- rules (fixed) and discretion (flexible)
Alienation
'I argue that the decisions of street-level bureaucrats, the routines they establish, and the devices they invent to cope with the uncertainties and work pressures, effectively become the public policies they carry out.' (Lipsky)
Passivity and action present at street level
Top-level responses:
- public choice (market incentives)
- changes in organisational practices
- professional development
How are organisations and bureaucratic processes organised in Dubai and the UAE?
To what extent are the models of management and bureaucracy the same or different?
How much discretion do frontline bureaucrats have in Dubai and the UAE?