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Third-Party Interventions
22
Third-Party Intervention:
Exploring Helping Solutions to Resolve Conflicts
HR 5343:101 Conflict Resolutions
Presentation By: Trey Horn, Allexus Simpson, & Chandrika Walker
14August2022
Solving
the
Problem
Third-Party Interventions are a normal part of everyday life
WHAT IS A
THIRD-PARTY
INTERVENTION?
What is a third-party intervention?
The involvement of a third person or organization to help solve a disargeement between two or more parties.
Informal Interventions
Formal Interventions
Coaches
Mediators
Professional Counselors
Pastor/Clergy
Mental Health Providers
Friends
Work Colleagues
Family Members
Spouse
Mentors
The Main Goal of Third-Party Interventions
Third-Party Interventions main goal is to transform conflict in order to achieve a result of successful communication, and ultimately resolve all problems and concerns pertaining to the initial conflict.
EXAMPLES OF
PROBLEMS
THAT CAN
ARISE
SIGNS AN INTERVENTION IS NEEDED
MAIN GOALS
TO SOLVE
THE PROBLEM
- A Person Denying a Problem that's Evident to You
- Destructive Behavior is Leading to High Risks
- A Person Refuses Intervention/Treatment
- A Person is Lying to You
- A Person's Health is Deteriorating
- Signs of Depression/Suicidal Thoughts
Help!
Video Example of Third-Party Intervention
Helpful Forms of Interventions
Any attempt by a relatively neutral person to help conflicting parties resolve their differences.
Counseling & Therapy
Coaching
Mediation
Arbritration
Adjudication
Inquistion
Root Causes
COUNSELING & THERAPY
Individuals, couples, and families often seek help from a professional counselor or therapist to resolve a conflict.
COUNSELING
Video
Example
of
Counseling
COACHING & MENTORING
Coaching is the process in which a coach and an individual communicate one-on-one for the purpose of developing the individual’s conflict-related understanding, interaction strategies and skills.
COACHING
MEDIATION
MEDIATION OR TRANSFORMATION?
Mediation helps the parties negotiate so they can reach an agreement.
Transformation occurs when individuals experience empowerment and give recognition.
MEDIATION
Mediation Advantages
Mediation Limitations
- Not all parties will agree to work through the problem
- Requires commitment
- Victims of abuse may not be able to vocalize their opinions
- Promotes a mutual standpoint in the resolution
- Solutions are more likely to be integrative and creative
- Generates different ways to meet interests
- Helps alleviate frustrations
- Cost Effective
ARBRITRATION
ABRITRATION
Arbitration is when a third-party is empowered to decide the outcome of a conflict.
Benefits:
- Voluntarily process and Flexible in nature
- Determined fairly
- Doesn’t address relational issues
- Less expensive and quicker than going to court
Example:
Two people who are divorcing cannot agree on terms and allow a third party to come in to help them negotiate.
ABRITRATION VS. MEDIATION
Mediation is a process where a mediator helps the parties involved to negotiate and come to a friendly agreement.
Abritration is a process where an arbitrator decides the outcome of a dispute, focusing on the evidence available and the law presented in arbitration.
An abritrator comes to a binding decision on an already submitted dispute
A mediator encourages the parties invloved to come up with their own solutions
ADJUDICATION
Argumentation
Jury Verdict
Consideration of Evidence
Court Hearing
Final Decision
ADJUDICATION
A process in which parties present their cases to a judge or jury
BENEFITS OF ADJUDICATION
- Parties often do not communicate
- Parties do not make their own decisions
- Operates under a win/lose mentality
- Each side has equal opportunity
- Decisions are based on facts and evidence
INQUISITION
- High process control, high outcome control
- Controlling all discussions about the conflict, asking questions to the disputing parties, and deciding which information to selcet or ignore
- Common managerial intervention
- Organizer operates under their own assumptions of what the problem is and what information is revevant in solving the problem
- Facilitator limits the information they gather to the information they directly request from disputants.
INQUISTION
Inquisitors make quicker decisions to resolve conflicts
From Awareness to Action
#1
#3
#4
#2
Greater
Impacts
Understanding Triggers
Self-Engagement
Cultural Mindfulness
Forgiveness
Healthy
Approaches
How to Effectively Help Solve Conflicts through Intervention
#3
#1
Engage with others respectfully
- Respect is an attitude shown through specific behaviors, such as how you look at the other person, how you listen, your tone of voice, and word choices.
Create an atmosphere that will help everyone fill comfortable verbalizing their feeling, viewpoints, and needs
- Openly and authentically disclose feelings in order to establish trust and a safe space
#4
#2
Listen fully until you can experience the other person’s side
- The goal of listening in this manner is to understand the content of the other person’s ideas or contributions, what it means for them, and their feelings about it.
Collaborative problem-solving
- 1. Define the primary needs surrounding the conflict.
- 2. Brainstorm possible solutions.
- 3. Choose solutions that meet the needs of both parties.
Forgivenss is the Most Important Step
The first step to forgiveness and reconciliation is opening up about the root causes that may have prompted the anger and prevented an individual to forgive.
The Practice of
Forgiveness &
Reconciliation
Example of True Forgiveness
***GRAB YOUR TISSUES***
Professional
Treatment
Ethical Care when Conducting/Particpating in Interventions
Nothing is like Trauma, Addictions & Pain.
- There is no rationalization, no empathy or sympathy to “make
a person feel better” or make their “pain disappear.” We can get
seduced into wanting to make our loved ones feel better instantly.
- This is an area in which one would fail on a grand scale if they dont carefully use the right method of intervention.
- There is a quality to a person's emotional
experience. S/he can be bewildered in a state of disbelief
mixed with a range of feelings and reactions. An individuals
emotions, and behaviors are interconnected and
difficult to tease apart without approiate intervention methods.
Class Discussion Question
Give an example when you had to intervene to solve a conflcit?
Discussion
Resources for Professional Intervention Help
Inclusive Therapists
A database of inclusive therapists with the core value that “all identities and abilities in
all bodies deserve equal access to quality mental health care.”
https://www.inclusivetherapists.com/
Intervention
Resources
Trauma Response and Crisis Care (TRACC) for Movements
A group of healing care providers that respond to
social movements by providing community care, triage trauma and crisis response on the front lines, and
healer training and education to support activists and social movements.
https://www.tracc4movements.com/
References
Baker, S. (2019). 7 signs it's time for an intervention. English Mountain Recovery.
Hocker, J. (2018). Interpersonal conflict: 10th ed. McGraw Hill Education.
References
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