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Conflict Resolution and Mediation Techniques

KNOWLEDGE

KNOWLEDGE

  • At the end of the training, the participants will understand the concept and causes of conflict resolution and mediation to handle complex conflicts and facilitate sucessfull mediation process

  • At the end of the training, the participants will be able to explain the concept of conflict resolution and mediation techniques to handle complex conflicts and facilitate successful mediation process.

A. PARTICIPANTS

B. Understand the concept and causes of conflict resolution and mediation.

B. will be able to Explain the concept of conflict resolution and mediation techniques

C. at the end of the training

D. to handle complex conflicts and facilitate successful mediation process

SKILLS

A. Participants

B. Learn negotiation strategies

B. Apply negotiation strategies

C. at the end of the session

D. Achieve mutually beneficial agreement while managing divergent interests and finding common ground

D. To resolve conflict

SKILLS

At the end of the session, participants will be able to learn negotiation strategies to achieve mutually beneficial agreements while managing divergent interest and finding common ground.

At the end of the session, participants will be able to apply negotiation strategies to resolve conflict

ATTITUDE

At the end of the session, participants will actively listen to both parties during conflicts, restationg their concerns, and finding common ground when given a disagreement scenario

At the end of the session, participants will appreciate active listening during conflicts to manage future disagreements.

A. Participants

B. Will actively listen to both parties during conflicts

B. Will appreciate active listening during conflicts

C. At the end of the session

D. Restating their concerns and finding common ground when given a dissagreement scenario

D. To manage future disagreements

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