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Weekly Meeting #23
Transcript
Support/SOT Monday Kick Off
WINS
WINS!!
WEEK 22
# of Workshop Event Locations =8
# of New Mastery Students = 73
# of Full Immersion Events = 10
# of Full Immersion Students: = 146
Last Weeks Results
WEEK 23
# of Workshop Event Locations =7
# of New Mastery Students = 97+1
# of Full Immersion Events = 8
# of Full Immersion Students: = 155
SOT
SOT
Last Weeks Results
- Tuition: 80.3%
- Full Immersion Confirmations/Attended/Show Rate:
- Confirmation Rate: 143/146 = 97.9%
- Show Rate: 141/146= 97.2%
- CRI: 37.7%
- Iron-human: N/A
- Phase/Quarter RTC % (Actual/trend): 27%/24.5%
Tuition CAPE....
Student Support
Student Support Numbers
- Phone KPIs - HIT :)
- Impact % = 27.6% (Goal 25%)
- Total Voicemails= 11 (Goal = 0)
- Survey Results = 62 (goal: 47), 5.0(Goal 4.75)
KPIs
Hit Survey/Satisfaction + Accountability + Team:
Cara, Deven, Evanjelyn, Jennifer, Li Lah, & Mike
- Email KPIs - HIT!!
- Total Tickets: 1,433/951
- Response Time(Goal< 3.25 hrs): 3.24
- Survey Results(Goal: 97%+): 100%
- Average Touches(Goal <2.0): 1.74
- Chats - 49/100% (Chat master: Cara, 14 )
- Week 22: 93.4%
- Week 21-22: 91.7% to 94.4%
- GNOME - Last Week's Winner - Andii
Survey Results
Survey Results
- Email Surveys
- Phone Surveys
- Hello, Jennifer, I wanted to apologize for being short and coming off as rude and I wanted to thank you for your help yesterday. You are a darling. It's no excuse, but one thing is certain I don't come up short on passion and fervor... if I do say so myself. I spoke with Apple support again today and still have some more appointments to try and resolve this and other issues. Maybe I should just make peace and co-exist with the "Ghost in the Machine" (LOL?!?!?!) Thanks again for your attentiveness.
Announcements
Announcements
SOT/Outbound Support
Company
2
1
- Operation: Reduce RTC
- Contact all RTC 3s Thurs/Fri for 2nd touch
- Next Bootcamp: Charlotte (6/20-6/26)
- Commerical Updates
- Comm. Academy: $2997
- Comm. Syndication Symposium: $4997
- Comm. Suite: $6997
- One Time Mastermind 12/13 - $997
- Ignite Promotion (No JS students)
- Company Webinar - Next Wed
SOT/SUPPORT - Next Team Building
- June 7th - Beach clean up
Inbound Support
3
- Operation ZERO voice mails
- Mind Protein ZenDesk
- Fulfillment Team training - Tuesday June 12th, 12-2 (lunch provided)
- Tech
Core Values
- Ethics & Integrity
- Inspire
- Educate
- Lead
- Crush It!!!
CORE VALUES
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