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HIGH

RELIABILITY

ORGANIZATION

Presented by

Food and Nutrition Services

Review:

Leader Toolbox

KICK-OFF

As Leaders we are committed to the safety of our patients and caregivers, we demonstrate this promise in every action, from the front line to the boardroom

Review

Topic

Operate Learning Boards

What is a Learning Board?

A method for identifying local system issues

Unit leaders and staff identify and implement solutions together

Problems are viewed as opportunities not failures

Becomes integrated into a unit’s daily practice

Why it works

What a Learning Board is not

A substitute for electronic reporting of events or potential events.

Unit-owned visual of the team's work in progress

Accessible by everyone

Focus and results are locally shared and owned

Defers to the team expertise

Leader Tools

Leader Tools - Pull Information Forward

Foster Teamwork

Lead Reliable Operations

Findings - Solutions

DISPLAY UNIT-BASED,

SAFETY, QUALITY, SERVICE

DEPARTMENT

HUDDLE

SPECIAL PROJECTS

Safety Climate Results

Lessons Learned - SSE

Unit Events - PSE

Cascade Information

OPERATE

LEARNING BOARDS

HOSPITALSAFETY HUDDLE

Our Daily Department

Team Huddles

HOW WE CARE

RELIABLY

Fosters Teamwork

Defers to

Team Expertise

Huddles to learning boards

Our Best Practice

Integrated Process

Safety-Quality-Service

Display Unit-Based

Integrated

Daily

Practise

Foster Teamwork

Unit leaders and staff identify and implement

solutions together

Focus and results are locally shared and owned

Accessible by everyone.

Caring Reliably - Operating Learning Boards

Identify issues important to front line staff

Involve caregivers at the sharp end

Engage caregivers in the resolution of issues

Display successes

HOW WE HAVE IMPROVED

Continuous learning and improvement embeds desired safety behaviors in the daily work

OUR

WIN

RECORD

Step #1 New

Step #3 Solved

Step #2 Working

Focus Topics

Success Stories

Cut Glove Program

Safety Signage

HRO Coaches

Protective safety-wear

Faster reaction time for liquid spills

Our HRO coaches present the tool of the month to our teams

Thank you

From Food and Nutrition Services

TOUCHDOWN

GO TEAMS

READY - BREAK

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