CV Masa Pavicic

11/2011

01/2012

"Exportdrvo d.d.", Zagreb, Croatia

Secretary

Responsibilities:

• taking care of the administration (copying/scanning,

writing invoices and bills, e-mails etc.)

• taking care of all office-related phone calls (taking messages, communication with local and foreign customers)
• translating various documents (sometimes simultaneously)

06/2012

09/2012

"Valamar Riviera", Hotel Valamar Pinia, Poreč, Croatia

Animator

Responsibilities:

• everyday activities with the hotel guests, children in particular
• hosting the evening programme in 4 different languages
• organising various events and half-day trips within the hotel

"Punta Skala d.d."

Falkensteiner Family Hotel Diadora, Petrčane, Croatia

04/2014

09/2014

Guest relations

Responsibilities:

• communication with the guests (welcoming them upon their arrival at the hotel, receiving and handling complaints, providing all sorts of information, taking care of the info-center)
• assisting in organising events taking place at the hotel and the entire resort
• assisting the F&B Manager during breakfast, lunch and dinner
• guiding potential guests through the hotel and resort

05/2015

09/2015

"Punta Skala d.d."

Falkensteiner Family Hotel Diadora, Petrčane, Croatia

Receptionist

Responsibilities:

• check-in of the guest upon arriving at the hotel and check-out upon leaving, while creating and charging the bill independently
• inputting important guest information into the hotel's system
• providing various information, booking taxis, restaurants, rent-a-cars, full-day and half-day trips, etc.
• communicating with different sectors within the hotel daily

12/2015

04/2016

"Restaurant & Hotel Niko", Zadar, Croatia

Receptionist

Responsibilities:

• check-in of the guest upon arriving at the hotel and check-out upon leaving, while creating and charging the bill independently
• serving breakfast and managing the bar in the morning
• providing various information, booking taxis, full-day and half-day trips, etc.
• occassionally assisting with the restaurant reservations

summer 2016

summer 2017

"Hotel Mare Nostrum", Sv. Petar na Moru, Croatia

Receptionist

Responsibilities:

• check-in of the guest upon arriving at the hotel and check-out upon leaving, while creating and charging the bill independently
• serving breakfast, lunch and dinner and managing the bar
• providing various information, booking taxis, full-day and half-day trips, etc.
• assisting in organisation of natural cosmetics workshops that took place during the months of May, August and September

"Museum of Illusions", Zadar, Croatia

11/2017

05/2018

Receptionist

Responsibilities:

• issuing tickets and bills
• taking care of the installations and the cleanliness of the Museum and the Museum shop
• guiding groups through the Museum

05/2018

10/2018

"Zadar Archipelago", Zadar, Croatia

Tour guide

Responsibilities:

• providing the guests with the information about the boat tour
• maintaining a private and enjoyable atmosphere on the boat along with the boat skipper
• preparing the snacks and drinks for the tour and providing them to the guests
• promoting and selling the tours, updating the booking information and taking care of the administration while at the office

2007

2017

Part-time and voluntary jobs

Part-time jobs

Voluntary jobs

• 03/2017-05/2017- volunteer at "StartUp", Pula, Croatia – organisation of 2 events: Career Booster in April and three-day InspireMe Conference in May 2017, both held in Zadar, Croatia

• 06/2007- 07/2007- phone surveys and data input, "Margot d.o.o.", Zagreb, Croatia
• 07/2013 - 08/2013- booking agent for full-day boat trips, Sukošan and Zadar, Croatia
• 03/2017 - 05/2017- hostess, „Arsenal“, Ilirija d.d., Zadar, Croatia
• 11/2017 - promotional activities for "Hotel Barion", Bari, Italy, at 2 "We Are In Puglia"events, one in Amsterdam, The Netherlands, and the other in Zürich, Switzerland

IV Gimnazija Zagreb

(language-oriented grammar school)

Main subjects:

High school

• languages (Croatian, English, German, French)
• social sciences (Ethics, Sociology, Psychology, Philosophy, Logic)
• bilingual programme (History, Geography, Physics, Mathematics) in English
• preparation for obtaining FCE certificate during first 2 years of school with a Native English speaker and professor
• DSD certificate (Deutsches Sprachdiplom Stufe II) obtained after 4 years of attending DSD classes with a Native German speaker and professor

Department of Tourism and Communication sciences, University of Zadar

Vocation:

University

• 10/2016 - Bachelor's degree, Culture and Tourism
• currently - Master's programme, Cultural and Natural Heritage in Tourism, in the process of writing Master's Thesis on the subject of cultural manifestations taking place in an urban tourist destination

Language skills

Other languages

Native tongue

Croatian

English

German

Italian

French

COMMUNICATION SKILLS

Spanish

Other skills

• 05/2017 - hostess of the programme of "Ritam kulturizma", three-day university-based project
• 03/2017 - hostess of one day of "Career booster"
• hostess of various manifestations and recitals in elementary school

Driver's license

• B category
• obtained in 2010

TECHNICAL SKILLS

Microsoft Office

• advanced use of Word, Powerpoint, Excel, Outlook

Internet

• advanced use of web browsers/search engines
• familiar in working in applications such as Prezi (making presentations), Canva (making logos), Wordpress (text editing)

COMPUTER SKILLS

Social platforms

• advanced use of Facebook, Instagram, Pinterest, Tumblr (editing text and photos, creating individual pages/events on these platforms)

Writing skills

• writing concise essays, various descriptions, articles and tags
• writing personal poems and stories as a result of love of literature

Cultural skills

CREATIVE SKILLS

• advanced knowledge of Croatia's cultural heritage, especially the city and county of Zadar
• basic knowledge of Europe's cultural heritage and history
• creativity while communicating with different cultures, capability of fast adaptation to new cultures and situations

LinkedIn profile

https://www.linkedin.com/in/masa-pavicic-85a0a710a/