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ISO management system 2
3
Transcript
ISO Management System
Input
Output
Support & operations
Define the necessary:
- resources
- skills
- communication channels
- documented information
Act on what you've planned, perform the daily operations.
Organisation
& context
Results of
MS
PLAN
DO
Planning
Evaluation
Leadership
Customer requirements
Customer satisfaction
Managers need to create effective and organizational structures and provide right resources
-> that motivates people towards achievement of organisation’s goals.
Bv: job description, organigram
Leaders have to get involved, and "walk the talk".
- Focus on actions to address risks & opportunities
- Focus on the goals (example: FOCUS 25)
- Focus on changes of the Management System
Check what you have done.
Is it the desired outcome form planning phase achieved?
- Determine what needs to be measured and monitored
- Perform internal audits
- Yearly review
ACT
CHECK
Stakeholder needs
Products & services
Improvement
Continual improvement of the management system
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