Introducing
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General Index
Section 1
A-Basic pet shipping concepts.
B-Roles and organizational chart.
C-Components of a pet move.
Section 2
A-Sales department.
B-Coordination of a pet move
C-Handlers and Pet Drivers
Section 3
Advanced training to be developed
Section 1:
A-Basic Pet Shipping Options
Here you will find detailed and basic information to get into this exciting world of pet shipping
- Everything you need to know to move a pet from point A to point B
- Understand your client´s needs
- Pet Transport Shipping Options -How can you ship a pet by air?
- Pet Transport Timeline Process
Understand your client´s needs
Video to understand why it is important.
Useful tips.
Interactive tool & text to review
Detailed explanation
Section 1:
B-Roles & Organizational Chart
It is very important to understand who does what. Detailed department responsibilities are described in this section because we believe that together we achieve more!
Who does what?
Consultants
Reception & Lead Qualification
Pet Drivers & Handlers Department
Sales Department
Section 1:
C-Components of a Pet Move
Kennelling- boarding facilities
Logistics
Working with colleagues
Crates
When relocating a pet there are many aspects to consider.
Components of a Pet Move
is what you need to consider in order to successfully relocate a pet.
Airlines, brokers, routing
Tools & resources
Airline restrictions and embargoes
Requisites to import/export into a specific country
Customs
Boarding facilities we
work with
Writing
2020 updated
Import Requirements interactive map
Social Studies
Veterinarian Health Certificates & treatments
Customs
Crates -IATA compliance
Working with colleagues (Preferred partners map)
Routing & airlines.
Special restrictions
(temp & snub nosed breeds embargoes)
Banned breeds
Science
Section 2
A. Sales department
B. Coordination of a Pet Move
C. Pet Drivers and Handlers
A.Sales department: Lead Qualification
Qualification of leads – Key questions – what to consider
Tips to remember when doing Lead Qualification
C
Sales: Quote & General considerations
Import quotes
Export quotes
Quote follow up
Hand off process from sales to consultants
O
S
- Glossary of specifis terms
- CRM
- Exercises
B
B. Coordination of a pet move:
precise explanation on what to do in most scenarios
Coordinate an Import job
Coordinate an Export job
Handling difficult clients
Exercises to determine
a
levels of knowledge
S
- Glossary of specifis terms
- CRM
C. Pet Handlers and Drivers
L
TITLE
Pet handlers guide
- Pet handler’s manual
- Basic animal handling
- Crate information and measurements
- Animal health basic information
- Vehicle maintenance
Long distance drives
Cleaning and sterilizing travel kennels
Possible problems and answers to all of them
Videos and detailed explanation
- How to handle puppies
- Leashes and collars
- How to walk a dog
- Aggressive dogs
- Snare pole
- Little dogs
- How to get dogs into crates
- Load dog and crate into the van
- Cats
Glossary of specific terms
Exercises
Section 3
Advanced training