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BOARD OF OPS

11-29-2018

AGENDA

AGENDA

* Welcome & Reno Update

* Guest Experience

* Sales & Marketing

* Food & Beverage

* Rooms

* Spa

WHAT THEY ARE SAYING

GUESTEXP

GES 37%

GES 37%

RECOGNITION 64%

RECOGNITION

64%

Experienced Problem

25%

EXP PROB

25%

Problem Solved

43%

PROB SLVD

43%

S & S 100%

Staff & Service 100%

PEOPLE & CULTURE UPDATES

P&C

*Managers Planned Wellness Day

*Eliminating Start rate of pay

*Brunch With Santa

*Manager Holiday Party

The Next 4 Months in #'s

SALES

&

MKTG

F&B

Paul Fiala

Vice President of Food & Beverage - Americas

Paul Fiala

Visit

December 7th

ROOMS

New Faces

New Room Product

Paul Gardian

Director of Guest Recognition

Paul Gardian Visit

December 4th - 6th

SPA

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