Recording Alert

RECORDINGMON

There was an issue with recordings on aclhtfmh1

Start Date: 2018-08-05 04:00:30.075304

End Date: 2018-08-05 04:02:48.771083

Missing recordings: 1

Zero Byte Recordings: 0

Recording Max: 0

Corrupt Recordings: 0

Recordngs Actively Stopped: 0

Error Message: Missing file rowid 24446830 device_name aclhtfmvas1 file_name /vox/0128319695USI2.wav

There was an issue with recordings on ss-nblapps

Start Date: 2022-10-09 04:32:35.460159

End Date: 2022-10-09 04:32:35.460163

Missing recordings:

Zero Byte Recordings:

Recording Max:

Corrupt Recordings:

Recordngs Actively Stopped:

Error Message: Detected problems with checking the files at the device_name ss-nblvvas: Error reading SSH protocol banner[Errno 104] Connection reset by peer

RECORDINGSTAT

There was an issue with recordings on per1host01

Start Date: 2020-05-22 06:15:30.359083

End Date: 2020-05-22 06:15:30.364496

Error Message: 78 of expected recordings are being made. Threshold: 90. (3 of 14 not found)

ER: did not find d_record_id 157038158 from table call_history rowid 89541744 in rec_playint table

ER: did not find d_record_id 157027673 from table call_history rowid 89541743 in rec_playint table

ER: did not find d_record_id 157038319 from table call_history rowid 89541742 in rec_playint table

RECORDINGSCR

There was an issue with screen recordings on acldfsh1

Start Date: 2020-10-26 16:20:36.969569

End Date: 2020-10-26 16:25:37.541793

Missing recordings: 1

Zero Byte Recordings: 0

Error Message:

Missing file rowid 2156541 device_name 172.18.36.136 file_name /archive/012156541DCIN.ncr call_date 2020-10-26 call_time 15:43:35 tsr 7648 tsrname JOHN DOE

Lincense:

Settings

Enable Audio and Screen Recording

DRS - Audio Recording

FLBK - Screen recording, requires DRS license to function

task=# select * from x_appl_opts where appl='WROP';

-[ RECORD 1 ]------------+-----

rowid | 50

appl | WROP

xfer_agent | 0

xfer_group | 0

xfer_ext | 1

xfer_ext_adhoc | 1

xfer_int | 1

xfer_int_adhoc | 1

xfer_skills | 0

record_feedback | 0

record_screen | 1

record_exclude | 0

callback_resched | 0

callback_preview | 0

callback_option | 0

callback_opt_def | 0

callback_num_type | 2

callback_cancel | 0

hide_ani | 0

load_script_immed | 0

reset_script | 0

auto_record | 1

xfer_acd | 1

cb_restrict_notify | 0

cb_notify_min | 5

record_acw | 1

callback_resched_fail_cb | 1

inb_prev_pause_code |

task=# select * from ocx_license where lic_id in ('DRS','FLBK');

-[ RECORD 1 ]-+-----------------------------------------------------------------------------------------------------

rowid | 81

lic_id | DRS

lic_desc | Audio Recording

lic_timestamp | 03/25/2022 15:49:25

lic_licensee | atllsupsbxh1

lic_count | 2000

lic_checksum | QuZ0WIaBVe/IZyYBwR04btiaedc=

-[ RECORD 2 ]-+-----------------------------------------------------------------------------------------------------

rowid | 86

lic_id | FLBK

lic_desc | Screen recording, requires DRS license to function

lic_timestamp | 03/25/2022 15:49:25

lic_licensee | atllsupsbxh1

lic_count | 2000

lic_checksum | jZCFOp6+jolD74jNv3s6BG1dAvY=

AUDIO RECORDING

SCREEN RECORDING

HOST

UTS

SIP

HOST

UTS

SIP

/vox

task database

rec_playint

0145864651WROP.wav

rec_playint

0145864651WROP.ncr

/archive

0145864651WROP.wav

dynamove

vas_voxmv

dynamove

sftp

vas_voxmv

RAS

AGENT WORKSTATION

RAS

AGENT WORKSTATION

VAS

task_hst database

rec_playinth101522

sftp

rec_playinth101522

0145864651WROP.wav

0145864651WROP.ncr

Metadata: rec_playint table

LOGS

Audio

f_path | /archive/20220929

device_name | alsupsbxvas1

file_name | 0114493974SAMP.vox

/usr/local/logserver

AUDIO RECORDINGS:

Host - noblelog

UTS - noblelog

SIP - full-debug

Composer tracelogs

/var/log/asterisk

Composer IIS server

-[ RECORD 1 ]---+-----------------------------------------

rowid | 14493974

file_num | 14493974

office_no | 01

order_num |

listid | 2000001196

appl | SAMP

country_id | 1

areacode | 765

phone | 8083702

call_date | 09/28/2022

call_time | 08:19:44

tsr | 1200

sname |

address1 |

address2 |

city |

state |

zip |

zip4 |

postal_code |

county |

rec_ver_tsr |

va_date |

va_time |

rec_status | NR

rec_addi_status | TM

filler1 |

filler2 | 0171206238

start_time | 08:19:44

end_time | 08:19:49

rec_duration | 5

archive_no |

archive_date |

archive_time |

archive_status | VA

sample_rate | 8000

f_path | /archive/20220929

filler3 |

filler4 |

station | 39

device_name | alsupsbxvas1

vox_type | 4

scr_file_name | /archive/0114493974SAMP.ncr

scr_device_name | alsupsbxuts1

vox_file_name | 0114493974SAMP

qa_status |

dept_code | ST15

dept_mgr | 0048

file_name | 0114493974SAMP.vox

d_record_id | 87716819

d_device_id | 1

contact_type | 0

rec_picture | 0

finished | 1

msg_type_id |

Screen

scr_file_name | /archive/0114493974SAMP.ncr

scr_device_name | alsupsbxuts1

SCREEN RECORDINGS:

Host - noblelog

Agent Workstaion

- IntScreenMain.log

- Log.log

C:\Users\[Windows username]\AppData\Roaming\composer-launch-pad\

- start recording

VREC

REVIEWING LOGS

- stop recording

VSTP

- resume recording

VAPP

RECORDING ALERT

THANK YOU

File

Metadata

rec_playint

Audio

Screen