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ShopperKit Fulfillment Orchestration
319
Fulfillment Orchestration
SCALE
TALK
GROW
ORDER
Branded eGrocery
State of eGrocery
We Believe
Our History
Our Evolution
In-Store Tech
Pick
Stage
In-Store Platform
Prepared Items /
Service Counter Routing
eCatering Fulfillment with Lead Time Functionality
Visual Store Setup /
Planogram Consumption
ShopperKit Standalone Kiosk
Queue Busting for Service Counters
Load
In-Store Picking
Tablet Based - Easy User Adoption
Visual Picking
Multi-Order Picking
Zone Picking
Optimized Pick Paths
Support for Store Add-On Items
Realtime Substitutions
Support for Online Order Modification Throughout Picking Process with Managed/Directed Unpick Process
Automated Staff Coaching
Gamified UPH Reporting per Associate
In-Store Staging
Visual Staging
Stage by Food Safety Type
Drag and Drop Consolidation
Human Readable Tote Labels
Multi-Order Staging
In-Store Loading
"On My Way" and Geolocation Arrival Communication Workflows
** Sub 3 minute parking lot pickup times
** Impulse Buy / Upsell Workflows - "Should we add a bottle of water or pack of gum to your order?"
Visual Carryout - Large Monitor Format Support For Carryout and Service Counters
POS Integrations
Multi-Order Delivery and BOPIS Workflows
Extend Your Brand Through Communication
Conversational Commerce
MMS Messaging
Generic messaging services to allow 3rd parties to send notifications and SMS messages to and through ShopperKit.
In-Store
In-Store
Threaded Text Conversations
Associate to Guest Messaging (Subs/Adds/Impulse Buys)
Branded Text Templates
Multi-Guest Communications - Send mass text from Store Seafood manager to every online order today and tomorrow saying "We bought too much shrimp!! Our mistake is your gain!! 10% off a pound! Should we add to your order?"
Corporate
Corporate to Guest Communication
Command Center Allows God Mode Visibility Into All Active Communications Across All Stores
Realtime Corporate/Marketing Participation in Active Conversations
Surgical Marketing Campaigns - Text the Individual in Realtime About Their Online Order
Multi-Guest Communications - Send mass text to store 336 for everyone picking up order between 4-7pm today to "Look for our CEO in the parking lot handing out Smart Waters today when you pickup your online order!"
Coaching
Coaching
Associate to Associate In-Store Texting
- Team up to manage pickups
- Gameplan Zone Picking
- Gang Up on Picking Orders
Text Template Library
- Created by Corporate Marketing Team
- Deliver standardized, branded message
Visibility Into All Communication
- See what works best
- Gamify communications from employees to guest
The Nuts and Bolts
Learn
Customer Preference Metrics
Order and Sales Reporting
Business Intelligence Integrations - Open API
Real Time Fill Rate Reporting
Real Time Operational Health Reporting
Real Time Event Dashboarding
OOS Reporting
UPH Reporting
Labor Metrics
Best of Breed Integrations
ORCHESTRATE TO SCALE
Online Orders are expected to account for 20-25% of overall grocery revenue by 2025
Best of Breed eGrocery Architecture
Multiple Gig Economy Integrations
- Multiple Online Storefronts & Multiple Last Mile Delivery Integrations
CRM Integrations
Geo-location Technology Integrations
Multiple POS Integrations
Open API Allows Business Intelligence Integrations
Inventory System / WMS Integrations Availability Through Open API
Rules Engine and 3rd Party Visibility
Create Rules and Integrate With Other eCommerce Systems
Rules Engine
Highly configurable rules engine for configuring order status and/or item specific monitors and alerts
Webhook based extensibility events that allow you to easily expose order status transitions and other events to 3rd party solutions
HUB & SPOKE ROUTING FULFILLMENT
Leverage the Entire Enterprise
Hub & Spoke
Fulfillment routing to/from other stores, micro fulfillment centers, warehouses, etc.
"Top off" micro service (percentage of order fulfilled from outside locations with the remaining items fulfilled from the store)
Pickup From Satellite Locations (other stores, gas stations, etc.)
Unified, Branded Communications Throughout
Integrations to Autonomous Fulfillment Platforms/Solutions
Leverage The Gig Economy
Gig Economy Integrations
Multiple Delivery Options
Multiple Order Points
Accept Orders From Multiple Sources
Proprietary
White Labeled
Multiple Gig Economy Marketplaces
Support for multiple delivery systems
Grocer Owned
3rd party private
Multiple gig economy
- DoorDash
- Shipt
- Grocery Runners
- Deliv
Connect
ShopperKit enables grocers to focus on eGrocery profitability while increasing guest loyalty and actively creating competitive differentiation from Amazon, Walmart, Target, and Kroger by extending their brand to the online guest throughout the online shopping and fulfillment experience.
Future's So Bright
YESTERDAY
TODAY
TOMORROW
YESTERDAY
TODAY
TOMORROW