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Lectures & Students
Management and Science University (MSU)
29 August 2019,
Kompleks Rapid Rail Subang
Presented by
Ir. Mohd Firdaus Mohamad Idris, M.Eng, MIEM, PMP
Head of Unit (Electrical)
PhD Candidate, Operation Research, UiTM
M.Eng Management, UiTM
B.Eng (Electrical), UTM
Certified Project Manager (PMP), PMI
What Is Operations Management ?
Operations management is the administration of business practices to create the highest level of efficiency possible within an organization.
1. Marketing
which generates the demand
2. Production/operations
which creates, produces, and delivers the product.
3. Finance/accounting
which tracks how well the organization is doing, pays the bills, and
collects the money
Why Study OM?
We study OM for four reasons:
1. OM is one of the three major functions of any organization, and it is integrally related to all the other business functions.
All organizations market (sell), finance (account), and produce (operate), and it is important to know how the OM activity functions. Therefore, we study how people organize themselves for productive enterprise .
2. We want to know how goods and services are produced .
The production function is the segment of our society that creates the products and services we use.
3. To understand what operations managers do .
Regardless of your job in an organization, you can perform better if you understand what operations managers do. In addition, understanding OM will help you explore the numerous and lucrative career opportunities in the field.
4. We study OM because it is such a costly part of an organization .
A large percentage of the revenue of most firms is spent in the OM function. Indeed, OM provides a major opportunity for an organization to improve its profitability and enhance its service to society.
Significant Events in Operations Management
Ten Strategic Operations Management Decisions
1. Design of goods and services
2. Managing quality
3. Process and capacity strategy
4. Location strategy
5. Layout strategy
6. Human resources and job design (SKA)
7. Supply chain management
8. Inventory management
9. Scheduling
10. Maintenance
How does Industry 4.0 contribute to operations management?
Kelana Jaya Line: Organization Structure
Rolling stock comprises all the vehicles that move on a railway.
It usually includes both powered and unpowered vehicles, for example locomotives, railroad cars, coaches and wagon.
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