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Lectures & Students

Management and Science University (MSU)

29 August 2019,

Kompleks Rapid Rail Subang

Presented by

Ir. Mohd Firdaus Mohamad Idris, M.Eng, MIEM, PMP

Head of Unit (Electrical)

PhD Candidate, Operation Research, UiTM

M.Eng Management, UiTM

B.Eng (Electrical), UTM

Certified Project Manager (PMP), PMI

Operation Management

What Is Operations Management ?

Operations management is the administration of business practices to create the highest level of efficiency possible within an organization.

What is OM

Organizing to Produce Goods and Services

To create goods and services, all organizations perform three functions .

These functions are the necessary ingredients not only for production but also for an organization’s survival.

1. Marketing

which generates the demand

Functions

2. Production/operations

which creates, produces, and delivers the product.

3. Finance/accounting

which tracks how well the organization is doing, pays the bills, and

collects the money

Why Study OM?

We study OM for four reasons:

1. OM is one of the three major functions of any organization, and it is integrally related to all the other business functions.

All organizations market (sell), finance (account), and produce (operate), and it is important to know how the OM activity functions. Therefore, we study how people organize themselves for productive enterprise .

2. We want to know how goods and services are produced .

The production function is the segment of our society that creates the products and services we use.

3. To understand what operations managers do .

Regardless of your job in an organization, you can perform better if you understand what operations managers do. In addition, understanding OM will help you explore the numerous and lucrative career opportunities in the field.

4. We study OM because it is such a costly part of an organization .

A large percentage of the revenue of most firms is spent in the OM function. Indeed, OM provides a major opportunity for an organization to improve its profitability and enhance its service to society.

Why Study OM

Significant Events in Operations Management

Significant Events in OM

Ten Strategic Operations Management Decisions

Ten Strategic OM

Decisions

1. Design of goods and services

2. Managing quality

3. Process and capacity strategy

4. Location strategy

5. Layout strategy

6. Human resources and job design (SKA)

7. Supply chain management

8. Inventory management

9. Scheduling

10. Maintenance

How does Industry 4.0 contribute to operations management?

IR 4.0

Certifications

Example

Kelana Jaya Line: Organization Structure

RAIL ENGINEERING

Track

Network

Wayside

Electric and

Electronic System

Rolling Stock

ROLLING STOCK

Rolling stock comprises all the vehicles that move on a railway.

It usually includes both powered and unpowered vehicles, for example locomotives, railroad cars, coaches and wagon.

ROLLING STOCK

ASSETS

MIXED FLEETS

STANDARD WORKFLOW PROCESS

Work

Process

Schedule

Maintenance

Schedule

Un Schedule

Maintenance

Un Schedule

Workforce

Light Maintenance

Light Maintenance

Heavy Maintenance

Heavy Maintenance

ELECTRICAL

ELECTRONIC

MECHANICAL

MECHATRONIC

Maintenance Control & Logistic

MAINTENANCE ANALYSIS

Maintenance Curve

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