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25% CASH BACK PROCESS FLOW

AT K3:

At Monoprix

At K3

13th Oct 2023

After making the payment

Customer receives a receipt and voucher from the Point of Sales person for purchase of one of our offers

First Step

Finance Populate List

Finance populate the list of customers to benefit from the 25% cash back weekly and send to Monoprix

Second Step

Monoprix confirms

Monoprix requests receipt from customer and verifies it with the names on the list sent by K3's Finance team.

First Step

Resources Needed

Monoprix to escalate any discrepancies to K3 Finance if there any at this stage!

Confirm Voucher

Monoprix inspects and confirms voucher as well from K3 Client

Second Step

Confirm use of voucher

Monoprix confirms use of the cashback voucher to K3 via email, phone, SMS and records voucher number

Fourth Step

Releases

SMS

Resources Needed

Email

ROI

Phone call

Close loop

K3 Customer Service team close loop with customer

Final Step

Summary

Customer takes the voucher to Monoprix for one-off use

One-off Purchase

Client is allowed to shop the value of the 25% cash back one-time ONLY

Third step

Releases

Releases

Resources Needed

Resources Needed

ROI

ROI

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