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Emotional intelligence
10
Emotional Intelligence
History of Emotional Intelligence
1930
Edward Thorndike
1990
Peter Salovey & Mayer
1995
Daniel Goleman
Emotions
Definitions
Emotional
Intelligence
BFT
Characteristics
What are emotions?
• An emotion is a feeling which can be caused/directed by
the situation that you are in or the people you are with.
- Emotions are private experience
- Emotions make us feel in a particular way
Categories of emotions
Primary emotions:
- A primary human emotion types are the one triggered to an event.
Secondary emotions:
- It depends on the situation we are experiencing.
Factors influences emotions:
What is Emotional Intelligence?
• Capability of individuals to recognize their own emotions and those of others.
- To discriminate between different feelings and use them to guide your behaviors and thoughts.
- In practical terms, this means being aware that emotions can drive our behavior and impact people (positively and negatively)
- Feelings are what we feel. they are your internal response .
What is the difference between:
Feelings,Thoughts and behaviors.
- Feelings are what we feel
- Thoughts are what we think.
- Behaviors are what we do (Actions).
- Behaviors can be seen,
while thoughts and feelings can not.
What comes first .. Thoughts or feelings?
Thoughts
Conscious
Subconscious
Thoughts changes how we feel and what we do
Self awareness
Recognition of your emotions and how it affects others.
Self regulation
Manage your emotions
Empathy
Ability to reach others emotionally
Motivation
Passion
Passion
Social skills
Importance of Emotional Intelligence
Performance at school/work :
School
Performance at school/work :
Work
Physical health
Mental health
Relationships
Your social intelligence
TIME
ACTIVITY
IQ Vs EQ
Definition:
- IQ: Intelligence quotient
- Indicates a person’s intelligence level
- EQ: Emotional quotient
- Indicates a person’s ability to understand his emotions and the other person emotions
IQ Vs EQ
- Success in real life
- Success in school
IQ shows what you know,
EQ shows who you are.
- Measure a person’s academic ability (understand the information)
- Measure a person’s ability to recognize one’s own emotions and others emotions (understand emotions)
- Acquired and improved
- IQ is an ability you are born with
- Can be seen in people who are high intel
- Can be seen in leaders, managers and people with authority.
What's more important: IQ or EQ?
What's more important in determining life succes: Book smarts or Street smarts?
High EI Vs Low EI
High EI Vs Low EI
- Being able to express
- Aren't responsible for feelings
- Thoughts aren't controlled by -ve emotions
- Not taking feelings into consideration
- Lack the power of NO
- People with high EI are gracious
- Change agents, Curiosity
- Refuse to listen to other point of views
EI improvement
Reflect on your own emotions
Practice observing how you feel
Pay attention to how you behave
Respond, not React
Utilize active listening skills
Ask for perspectives
Practice Practice Practice
Adaptability
based on a situation demands
Adaptability is
altering behavior
How emotional intelligence encourages adaptability:
Keeps us from falling into familiar patterns
Working Through Diverse Opinions and Multiple Perspectives
Deal More Effectively with Surprises and Setbacks
"Whatever it takes"
Additional readings
A
ccept yourself
B
e aware of your emotions
C
ontrol you emotions
ANK
TH
YOU!