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Weekly Team Meeting 18-20
Transcript
Student Support
Weekly Team Meeting
WINS!
Week 18-20
1 Day Summit Enrollments:
- Enrollments
- Mastery Base: 15
- Jumpstart: 15
- Starter: 16
1 Day Virtual Summit Results (#3)
- Attended:
- Applications:
Metrics
Student Support Numbers
KPIs Highlight:
Primary + Accountability:
- Phone KPIs:
- Calls: 371 (Inbound: 232) Inbound Highlight: Steve - 59 calls
- Total Voicemails= 11 (Goal = 3)
- Survey Results = 38 (goal: 48), 4.89 (Goal 4.9) ***Survey Master: Rochelle with 12!
Support Stats
- Email KPIs:
- Total Tickets: 1,357/773
- Response Time(Goal< 3.00 hrs): 3.55
- Survey Results(Goal: 97%+): 98.98%
- Chats - 35/100% (Chat master: Jesse - 17)
- Week 17: 75%
- Week 16-17: 63.16% to 68.42%
- GNOME
**Approved per Leiana's Recommendation
Survey Results
- Email: Words do not describe how grateful we are for the support we receive. Fortune Builders has changed our lives and the support we receive has been encouraging and an extension of hope. Thank you! (Rochelle)
- Email: World-class as usual. (Steve)
- Email: Thank you again for all the support even in the current conditions it is greatly appreciated. (Rochelle)
- Email: Quick response, friendly and knowledgeable and let me know about curriculum I would be interested in on the members fortune builders site which I wasn't aware of. Very helpful. Thanks. (Mike)
- Email: Better than Good! Most Excellent!!! (Alyssa, Yisela, & Heiress)
- Email: The team was super helpful and understandable love you guys (Rochelle)
Survey
Results
Announcements
Company :
- Virtual Bootcamps:
- IQA: 5/2-5/3 (GoToWebinar)
- MSB: 5/9-5/10 (Facebook)
- AWBC: 5/15-5/17 (Facebook)
- RBC: 5/23-5/24
- MA: 6/6 - 6/7
- Next Virtual 1 Day Summit - Sat May 2
- PIC Live on Wed @ 11am in Facebook Group
- 28 Properties under contract since 4/13
- BA Coaching Extension expectations
Announcements
Support Announcements
- 1 on 1s this week with the team
- Curriculum completion tracking
- Commercial Webinar Registration
- New Order creation in Dynamics
Team
Announcements
Student Stories/
FB Wins Updates
Student
Stories
Core Value Highlights
Shoutouts
- Ethics & Integrity
- Inspire
- Educate
- Lead
- Crush It!!!
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