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Competence Model ITSMf 2020
What are the competences of a DevOps team member?
Ludmila Vrazelova
23/01/2020
www.devopsagileskills.org
DASA
DevOps model
Functional model
Business Representative/Product Owner
Team Manager/SCRUM Master
Technical
Architect
User
Experience
DevOps Team
Developer
Operations Engineer
Tester
Functional model
Essential understandings
Picture resource: https://www.bmc.com/blogs/itil-itsm-roles-responsibilities/
DevOps model
Business Representative/Product Owner
Team Manager/SCRUM Master
Technical
Architect
DevOps model
User
Experience
Operations Engineer
Developer
Tester
DASA DevOps Competence Model
Competences
Picture resource: www.devopsagileskills.org/dasa-competence-model/
Skill areas
Courage
Teambuilding
Proactivity, Trust, Experimentation, Fail fast,..
Ensuring team bonds, Mutual accountability, Support each other,..
Skill Areas
DevOps Leadership
Continuous improvement
Built-in desire to do better today than yesterday, First time right
Facilitating teams to high performance, Stakeholder management
Knowledge areas
Business Value Optimization
Business Analysis
Functional&non-functional requirements, backlog refinement
Exploring real use of the service, understanding business process, Service Level Management
Architecture and Design
Programming
Software engineering, Everything as a code, Data management
Overall service design, creating the direction in which service is developing
Continuous Delivery
Test Specification
Design of test cases, Test concepts
Automated testing, Release and Deployment, Configuration management, Version control
Knowledge Areas
Infrastructure Engineering
Security, Risk, and Compliance
Security, Service continuity planning
Load balancing, monitoring, Capacity & Availability management, Cloud, Containerization
DASA DevOps Certification Scheme
Leadership level
Professional level
Trainings
Picture resource: DASA DevOps Fundamentals training
Foundation level
Materials
DevOps Fundamentals
Training
Foundation level
Brings all Knowledge and Skill Areas to the level 2 - Competent
Picture resource: DASA DevOps Fundamentals Training
Professional level
Each training covers areas below
Enable and Scale training
Create and Deliver training
Specify and Verify training
Materials & equipment
Picture resource: DASA DevOps Fundamentals Training
Leadership level
DASA DevOps Product Owner
Managing the full lifecycle of a product, engaging with stakeholders, deal with requirements...
DASA DevOps Leader
Leading and building DevOps teams
DASA DevOps Coach
Coaching others within an organization to apply DevOps