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Transcript
conflict management
By: Dr Wan Puspa Melati
Conflict?
Functional or dysfunctional?
Conflict?
Conflict Defined
“the psychological and behavioral reaction to a perception that another person is either keeping you from reaching a goal, taking away your right to behave in a particular way, or violating the expectancies of a relationship” (Aamodt, 2014, p.497-498)
Definition
Conflict Effort
Conflict Effort
When should one engage in the conflict management?
Post-conflict
Pre-conflict
Phases of Conflict
During conflict
Let's Get to Know Each Other: What makes you tick?
Definition
Pre-Conflict
- Encourage open communication
- Learn what makes them tick
- Conscious, mindful, sensitive, empathetic
During Conflict
Verbal
Verbal
Non-Verbal
Non-verbal
Important Reminders
Important Reminder
Post-conflict
Post Conflict
Let's Do This!
Do Stay in Touch!
Do Stay in Touch
Melati Wan
wanpuspamelati
012 319 0544