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HOW
WHY
WHEn
intelligence
Pardis Bijanzadeh & Mitra Mortazavi
case incident 1
crybabies
-Emotions are inevitable in the work place
- It is not accepted to express all emotions at work because of deficiencies in business culture
questions
WHAT
What can organizations do for better emotional management?
Answre
- Recognizing employees' feelings
Answer
- Definition of constraints for negative reactions
What extent of emotional expression must be allowed at work ?
IQ
what are emotions?
Automatic physiological responces to the environment and sometimes difficult to control
case subject 1
IDEAS
two mostly used methods to control employees in laura's work place (customer service agency ?
reaction of the employees:
Resentment
Act out
Case subject 2
- A practice of screaming at employees whenever anything went wrong
- By a mager TV network chairman
- Results (reaction if the employees) : - Hurt feelings - Lack of loyalty to the organization
"You cannot have
a positive life and
a negative mind."
- Joyce Meyer
Sherry Heckenast
30 yrs Old Professional Race Driver
A Female in a Male Dominated Sport
CEO of the family's $30 Million Company
Her Father
A school drop out
Owner and CEO of A-Reliable Auto Parts
Professional driver at NASCAR minor league
Childhood
Aged 5, helping her father at work
Aged 16, bought first car
Few years later, entered a race league
1995
While studying to be a court reporter
Left the college to make up for her father
Made a successful job of running the
company
Generated $100,000 monthly sales
Never came back to college
Later Promotions
1998 Was named a general manager by her
father
2000 Came 2nd in rookie-of-the-year Race
2003 became the CEO of A-Reliable
2004
Persuaded her father to attend a risky
bidding
Bought Kentucky Lake Motor Speedway
Later
Modernized company through new technology
Concentrated on high demanded parts
Set up a race called 99
Set a $99000 payout (3 times typical)
Personality
High Hopes/Persuasive/Risk Taker
Passionate Worker (10 Hrs a Day)
Perfect Driver
“Racing is in my blood”