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Communication Styles

AM Academy Manager

Flávia Lisboa / Oct 2022

What is communication?

The act of giving, receiving and sharing information.

Meeting the needs, build rapport and create value.

Importance for AM

Social Style Model

Understand different styles

Task focus

Ask

Tell

People focus

Analytical styles are:

Analytical

- Highly focused.

- Data oriented.

- Systematic and well organized.

- Reserved.

Driver styles are:

Driver

- Fast-paced.

- Action-oriented.

- Decisive.

- Highly independent.

Amiable styles are:

Amiable

- Warm, friendly, and easy-going.

- Team-players.

- Relationship-focused.

- Risk-averse.

Expressive styles are:

Expressive

- Imaginative and creative.

- Show less concern for routine.

-Work in the future timeframe.

-Easily interact with others.

Communication each style

How to comunicate with each style?

Appealing to the Analytical

- Make sure your arguments are supported by data.

Analytical

- Don't rush .

- Take them through the rationale, step-by-step.

- Give them time to think and assess for themselves.

Driver

Appealing to the Driver...

- Focus on results, the bottom line.

- Keep meetings short, hit the key points quickly.

- Talk about what’s in it for them and the business.

Amiable

Appealing to the Amiable ...

- Get them talking about their view of the big picture.

- Fast summary of the benefits

-Provide precedents to reduce uncertainty

- Show your interest in them.

Expressive

Appealing to the Expressive...

- Don’t focus on details

- Talk with enthusiasm and energy

- Go large, pitch the big idea

- Listen to their opinions.

Summary

  • Styles of communication

Summary

  • Which is best?
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