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Conflict April 2018
Transcript
Conflict
Definitions
Definition
Task conflict
Relationship conflict
Process conflict
Cost factors
Cost factors
Wasted time
McKinsey 7-S model
Reduced decision quality
McKinsey 7-S model
Loss of skilled employees
McKinsey 7-S model
Restructuring
McKinsey 7-S model
Sabotage, theft and damage
McKinsey 7-S model
Lowered job motivation
McKinsey 7-S model
Lost work time
Kotter's eight step process for leading change
Health costs
Kotter's eight step process for leading change
Responses to conflict
Responses to conflict
Escape responses
Management responses
Attack responses
Resolving conflict
Resolving conflict
Conquest
Avoidance
Bargaining
Putting a plaster on it
Acquiesce
Clearing the AIR
Clearing the AIR
Appreciate
Inquiry
Respond
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