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TAM Genba
25 Apr 2022
Storage Capacity : 500 Stall
Transit Out Stall : 48 Stall
Space : 29.000 m2
Man Power : 14 tunas + 9 Outsource
Vendor : 18
Facility
PDC Cakung
Facility to support vehicle delivery to Customer with Coating, Accessories, Washing, Inspection
Facility
Business
Process
to support our sales commitment in delivering vehicle timely and fresh quality as released from manufacture
Business Process
Sales
Delivery Commitment
Distribution to Delivery
KPI
OTD - OTH
OTD /
OTH
OTD : as TAM KPI, On Time Delivery
by Day
OTH : as Tunas Challenge KPI
(Voice of Customer)
Direct Delivery
Supported by Car Carrier from NVDC TAM
to maximize workshop parking stall of customer for having Toyota services
to shorten delivery to Customer
Branch need to deliver the unit spread to all Jakarta area depend on customer hand over location
Traffic Management
Direct Delivery
Delivery by Zonasi
Centralized Driver
Driver Productivity
Process
Delivery Operation
Proceed by Delivery request raised by Branch within D-4 lead time
Delivery Process
Vehicle sold to customer
Request for Delivery
Delivery Planning & Preparation
Delivery Confirmation
Delivery to Customer & Hand Over
Delivery Operation
DR - Delivery Request
Branch raise DR daily by D-4 before hand over
DR creation from TLS to pull out unit from NVDC TAM
DR by Apsheet for Hand Over Plan & Preparation to Customer
TLS
DR
Receiving
Activity : Receive the unit & Receiving Check
Receiving
Delivery Preparation
Accessories Installation, Washing, Final Check, STNK/STCK
Delivery Preparation
Delivery
Gate Out, Delivery and hand over to Customer
Delivery to
Customer
DEFECT
Scratch, Product fr. Manufacture, Accident
Defect
Improvement
Activity
Kaizen Activity
Continuous Improvement as one of Tunas Toyota behaviour to deliver peace of mind customer experience
Dashboard
Monitoring
Logistics Dashboard
to monitor in every single delivery process from manufacture to customer
Other
3. Delivery Plan information
from NVDC TAM (KRW)
5. TWC process take longer time for any
product issue during delivery preparation
Other
1. RS AFI
6. Tunas Area Representatives not have
any opportunity to check unit @TAM
8. STCK
7. Fleet Delivery with destination
outside Tunas Area from NVDC
2. Insuffiecient TLS information
4. Accident Unit Handling
treatment not the same
a. Summary Tunas DR
b. Quarantine Unit
c. Delivery Out unit fr NVDC
d. Receiving In unit fr NVDC