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Weekly Team Meeting 46-20
Transcript
Student Support
Weekly Team Meeting
WINS!
Week 45-20
Enrollments:
- Inside Admissions
- Mastery Base: 6
- Jumpstart: 11
- Starter: 4
- 3-Day: 44 (Houston, Greenville, Charleston,Miami)
Metrics
Student Support Numbers
KPIs Highlight:
Primary + Accountability:
- Phone KPIs:
- Calls: 348 (Inbound: 157) Inbound Highlight: Steve- 42, Total Calls: David- 87
- Total Voicemails= 6 (Goal = 3)
- Survey Results = 37 (goal: 48), 4.97 (Goal 4.9) ***Survey Master: Steve, 15
Support Stats
- Email KPIs:
- Total Tickets: 805/502
- Response Time(Goal< 3.00 hrs): 3.54
- Survey Results(Goal: 97%+): 96.23%
- Chats - 21/100% (Chat master: Heiress, 7)
- Week 45: 80%
- Week 44-45: 77.78% to 81.48%
- GNOME
**Approved per Leiana's Recommendation
Survey Results
Survey
Results
- Email: I received such a quick response even after I made an error communicating the wrong information to the support team member. It was corrected in less than 24 hrs. Most amazingly, I didn't need to speak to anyone. We communicated via email and there was an immediate understanding and update to my account (Steve)
- Email: Rochelle is always fast, friendly and thorough. I really appreciate it! Thanks
- Email: I love calling and speaking to you guys. You're all so kind and professional and thankful that I always find a solution to my issue! (Steve)
- Email: Yes I am satisfied and grateful for all the help Rochelle, Jesse, David, and Steve were able to give me. The efforts were definitely a team effort! The link was re-assigned and worked on Wed night for the webinars. Thank You ALL for a job well done!
- Email: Support always has positive energy in their replies! (Heiress)
- Email: I just love the team at FB it is so much like a family looking out for one another (Jesse)
Announcements
Announcements
Company :
- Virtual Bootcamps:
- IGNITE - 12/11-12/13
- Virtual Commercial: 1/23-1/24
- Next Full Immersion: 11/21-11/22
- 3-day schedule:
- 4 locations this weekend (Spokane, Norfolk, OK City, Ft. Lauderdale)
- UEC March 2021
- Ignite Updates - Flash Sale 11/10 - $199
- Estus and Matthew - No longer with FB
- Webinars this week (Wednesday)
- CT Homes Stats
Webinars of the week:
- Monday: The Basics of Building Credibility
- Tuesday: Improve Your Investor Communication
- Wednesday: Consistent Marketing for Consistent Deals
- Thursday: The Ins and Outs of Hard Money
- Friday: 6 Critical Documents for Rehabbing
Support Announcements
- Tech/Curriculum Documents/Tab
- Dynamics Account link in LMS
- How are you answering Ignite 2021 questions for transfers?
- 1 on 1s this
- Engagement Calls
- Will be added to your CRM today
Team
Announcements
Student Stories/
FB Wins Updates
Student
Stories
Core Value Highlights
Shoutouts
- Ethics & Integrity
- Inspire
- Educate
- Lead
- Crush It!!!
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