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BOO - 12.14.17
BOARD OF OPS
12.14.2017
BOO Agenda
* Achievments of 2017!
* Style Guide for 2018
* GES
* Year End Forecast & Numbers to look at
* PR Update
* Rooms update
* Holiday Events and Highlights
* Reno's Latest & Greatest
WELCOME
WELCOME
Regional Director of Human Resources - Florida, Latin America and the Caribbean
Based out of Four Seasons Resort & Club Las Colinas
Achievements, Awards
Recognition in 2017
Achievements, Awards
Recognition in 2017
Style Guide
Engagement
SPA
Concierge
Staff & Service
YTD
2017
90.1%
Top 25%
95.5%
#5
89.2%
#14
THE GUEST EXPERIENCE
Arrival & Departure
90.2%
#11
Finance
Sales & Catering
FINANCE & SALES
2017 Year End Results
House Charges - New v Old
House Charges - New v Old
Sales Update
Site Success Stories
Jan 2019 325 k Revenue
May 2018 38k Revenue
FEB 2018 65k Revenue
Site Success Stories
JAn 2018 120k Revenue
WEDDINGS
GROSS: 126K November 2018
Sachs: 70K May 2018
Lennon: 75K May 2018
SITE MVP for November is
Dwane Buchanan......
who will be the December MVP?
SITE MVP
PR Update:
PR Update:
Festive Promotional tools
Festive Promotional tools
Recent Press Clippings
Recent Press Clippings
Rooms Update ....
ROOMS
Guest Trek
Guest Trek
Project Golden
Project Golden
Chat Update
Chat Update
WELCOME
Shelby Acklin
Holiday Highlights
Holiday Events
CHRISTMAS
CHRISTMAS
NEW YEARS
Renovation Update
Reno
2017