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TA Support team

huddle

Task 1

QUOTE OF THE DAY

"A journey of a thousand miles begins with a single step " - Lao Tzu

Task 2

ATTENDANCE

Mimi Santos - on Solo Parent Leave

Task 3

reminders

1. For messaging - kindly send pre transfer macro before transferring employees to relevant team

2. Completion of how we talk in Telstra training via workday

3. POC for leaves tracket will be Migs

4. Approved OT for this week

5. Ticket Allocator for messaging tickets and transferred ticket

Task 4

process updates

1. Due to Jarena's movement to Recruitment, our POC's for B&P will be Mimi, Miguel and Joy

2. For B&P - will mark tickets as solved for requests with incomplete/incorrect information and advise requesters to send new requests once they have the complete and correct details to increase SDR

Task 5

PROCESS UPDATES

3. For Direct Appointment process, reference check step has been removed on the process and this will expect to lessen and shorten the whole DA process.

4. Subject line for tickets in Zendesk: Please follow the format: Topic*Employee Concern . Sample below:

Redundancy*Process while on Secondment

Redundancy Estimate*Continuous Service Date clarification

Redundancy Estimate*Severance Pay Breakdown

Note that this is only for queries we receive via messaging/ticket outside the normal transaction BAU.

Task 6

PROCESS UPDATES

5. New Distro list for TA Support has been created. Any process updates, comms / news will be sent here so we can have a view as a team.

Email: TASupportTeam@team.telstra.com

Task 7

SPECIAL UPDATES FOR OUR BELOVED JARENA

Hi Ja! While I've only gotten the chance to interact with you a couple of times (mostly sa pa-games pa hahaha), I can tell you're an amazing teammate and gonna do great on your new assignment, agent. Hope you have fun on your new role and stay as positive as you've been with the team. You'll be missed for sure, but like you said, just a ping away. Don't be a stranger! – Raph

Task 8

Jha, what’s up! Thanks for all the support and knowledge you shared. I am confident that you’ll do well in your new team. Know that you can always reach out to me (work-related or about life. Haha!). Always look on the brighter side and be inspired with your Kdrama and office crushes. I am still hoping to see you perform your own rendition of “Talulot ng Sakura” and unleash your inner MNL48 side someday. Boom! :D – Migui

Jarena singing her heart out - “Talulot ng Sakura” – MNL48

Task 9

Jarena Evangelio, annyeong guuurl! San ka punta to the moon roadtrip broom broom skrrr skrr zoom zoom sa fake no room. Hindi ko alam intro ko for you kaya kumanta nalang muna ako HAHAHAHA! Anyway, thank you Ja! I've learned so much from you, I know na you will shine bright like a diamond sa new team mo! I'm not gonna miss u kasi alam ko naman na you're always there, madali ka namang budulin eh We're always here for you, to bully you, to support you lalu na sa... HAHAHAHAJK! Payting guurl!!! – Ligaya

Bebe Ja,

Thank you for everything, for the processes that you thought us, for the friendship at lalo na sa time mo. You already know how I care for you and I am just one chat away naman. I know you will shine and grow to your new position. Lolove

Mimi ​​

Hi Ja, Thank you for all your Hardwork and contributions to Bulk & Projects. I've seen your potential since day 1 and I know you will still nail it in your new team. Just continue your "Can do it" attitude and positivity. We are always here to support you. Good luck and all the best Ja! – Neil

Hi Ja - Good luck on your new journey! Thanks for all the help and the things you did for the team. Ang saya mo pala talaga asarin hahahaah JK. Hope you have lots of fun and I hope you'll have new meaningful connections with the other team. Just know we're here to support you. We are rooting for you! – Kat

Hi Jarena

I would like to congratulate you on your new role under the Requistion Related Team! Hindi man tayo ganun nagkawork ng matagal but, I'm looking forward to work with you closely. See you around and keep the position vibes and attitude - James

Hello Ja, thank you for your help and refresher whenever I need to repivot for B&P due to the high volume of tickets. Your guidance has definitely shed a lot of light!! We may not be able to work under the same leadership but I'm sure that TA Support is grateful for your contributions and effort.

May your new team bring you happiness and fulfillment! Best of luck!    - ECO

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