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Getting In-depth with the Gallup Q12 Employee Engagement Survey

WHAT EXACTLY IS THE Q12?

Introduction

  • An ongoing employee survey that measures employee engagement, the Q12 consists of 12 actionable workplace elements that offer proven links to performance outcomes. Gallup actually spent years conducting thousands of interviews across most industries in multiple countries. It was in the late 90s that questioning was finalized and since then, it’s been administered to more than 25 million employees in 195 countries in 70 languages.
  • With such lofty goals and intense research behind it, we believe it would be worthwhile to explain the meaning behind each element, in order to better understand how these outcomes are derived and put into action.

Q1: Do you know what is expected of you at work?

Question 1

This question addresses one’s ability to understand their place within an organization’s team.

  • Do you know how your role is defined?
  • Are you aware of your responsibilities on any given day?

Question 2

Q2: Do you have the materials and equipment to do your work right?

Without the proper tools at your disposal, you cannot do your job to the highest degree possible.

This question is meant to address discrepancies between what you have and what you need.

Question 3

Q3: At work, do you have the opportunity to do what you do best every day?

Are you regulated to a set of tasks that don’t effectively utilize your unique set of skills?

This question uncovers if you are in the appropriate area and if the company understands how to maximize the efforts of their employees by building on their strengths.

Question 4

Q4: In the last seven days, have you received recognition or praise for doing good work?

Simply put: does anyone notice your effort?

This question focuses on your company’s ability to pinpoint and highlight outstanding individual contributions.

Question 5

Q5: Does your supervisor, or someone at work, seem to care about you as a person?

Sadly, some organizations see their workforce as nothing but labor. This question aims to uncover how emotionally engaged the leaders in your organization already are.

Question 6

Q6: Is there someone at work who encourages your development?

Is there an encouraging presence within your team or does everyone go about their own business on any given day?

Without effective leadership or an encouraging atmosphere, engagement cannot thrive because it is not conducive to such conditions.

Question 7

Q7: At work, do your opinions seem to count?

Do leaders take your thoughts and opinions into consideration?

This question looks at whether everyone is headed in the same direction or just along for the ride when it comes to brand goals.

Question 8

Q8: Does the mission/purpose of your company make you feel your job is important?

How well do you relate to the goals of your organization?

If you aren’t in full agreement with where the company wants to go and the role you play in helping them get there, engagement is doomed to fail because there’s nothing to strive for in the long-term.

Question 9

Q9: Are your associates (fellow employees) committed to doing quality work?

Are you making up for the lack of effort your fellow team members employ or does your team work in unison to ensure everyone can complete their tasks at the highest levels possible?

Those around you play an active role in your belief of the company itself.

Question 10

Q10: Do you have a best friend at work?

Relationships are important and act as an encouraging sign that a team is working as one. If everyone in the organization operates on a different wavelength, it will ultimately hinder the team’s ability to operate as a whole.

Question 11

Q11: In the last six months, has someone at work talked to you about your progress?

Metrics and statistics are important, especially as they relate to job performance. If you’re doing something wrong, yet no one tells you it’s wrong, you’re doomed to continue repeating the same mistake.

By checking in with and encouraging personal growth, team members can maintain more realistic workplace goals.

Question 12

Q12: In the last year, have you had opportunities to learn and grow?

Is there a program in place that encourages personal growth and allows for opportunity to further your skills and abilities?

This question is designed to uncover your organization’s current engagement levels, as they relate to continued training and education.

Questionnaire

Thank You!

Ending

For further information visit www.gallup.com

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