We approached the concierge Matias Caceres for assistance. He spent a full two hours with Latam speaking to a number of reps discussing options, translating to English and calming our affected traveler.
The hotel is lucky to have such a knowledgeable and dedicated employee and we were lucky that he was on duty.
STAFF-Anghello at the front desk was welcoming & engaging. Generally, everyone that we encountered were friendly.