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Transcript
New Employee Training 2
Open Access Labs
Executive Summary
Work Day
The Problem
The Problem
Payroll schedule
- Go to payroll.tamu.edu
- Select Calendars/Pay Schedules
- Select Year 2018 Biweekly
- Notice weeks with an “E” for “Estimated”. Be aware that the date for submitting your timesheet will change during those reporting periods due to a change in Payroll schedule (end of fiscal year, holidays, spring break, etc.)
Payroll Schedule
Ask Questions
If you don’t know the answer, or even if you’re unsure, it’s ALWAYS better to ask questions than to give out wrong or partial information
Email Account
- Proxy Classroom and Supervisor calendar.
What next?
OAL Email Account
- Proxy Classroom and Supervisor calendar.
OAL Email Account
Timeline
Timeline
Click to edit text
Resources Needed
Resources Needed
Financial Projection
Financial Projection
Miscellaneous
Lets talk about a few other things that can make your job easy!
Misc
Profile Reset
- Profile Scan can be used to repair or reset user profiles. In Windows 10, find by searching Profilescan all as 1 word.
- Profile issues include:
- Not saving user settings
- Not loading programs correctly
- A warning that a profile has exceeded it’s limit
Profile Reset
Security
- As an OAL worker, you have access to information for students which is protected by the Family Educational Rights and Privacy Act (FERPA)
- Things NOT to do for security reasons:
- Give out any of your passwords
- Reset a NetID password without photo ID
- Give out ANYONE’s UIN
- Failure to follow these guidelines can result in termination and/or criminal prosecution
Security
Resetting Passwords
- Students send them to http://gateway.tamu.edu to reset their password.
- Faculty/Staff must be handled by a full-time staff member or by Help Desk Central.
Resetting Passwords
Self-Service Password Reset
- Self-Service Password Reset allows you to reset your forgotten password on your own by sending a temporary password to your mobile phone or email address. You must set up Self-Service Password Reset before you forget your password
- https://gateway.tamu.edu and go to PASSWORD SETTINGS
Self-Service Password Reset
Aggie Gateway
- gateway.tamu.edu
- Activating NetID
- Password management
- Directory management
Aggie Gateway
OAL.TAMU.EDU
- Our main website with information for both employees and customers of Open Access Labs.
- Lab Hours, rules, etc
- Print rates, charges, AggiePrint, kiosks
- Software Lists
oal.tamu.edu
Classroom Reservation
Classroom Reservation
- Under Lab Information, Classroom Reservations.
- Requestor needs to be on the Classroom Reservations page, read the rules and requirements, and submit the request. A full time staff member looks at all requests and makes reservations accordingly.
Print Refund Request
Print Refund Request
- Under Printing, Print Refund Request.
- Requestor needs to be on the Print Refund Request page, read the rules and requirements, and submit the request. A full time staff member looks at all requests and makes decisions accordingly.
- Encourage the requestor to check AggiePrint first to be certain they were charged.
- Never tell a requestor that their refund will be granted. You can help them to provide the correct information and documentation to help make their case.
Software Installation Request
- Under Software, Software Request Guidelines
- Understand that our computers are locked down because every software app on them MUST be tested with every other software app. Individual requests will seldom be granted.
- Legitimate requests come from professors or groups teaching in our labs that need proprietary software installed.
Software Installation Request
OALINFO.TAMU.EDU
OALInfo
- Link to HDC.tamu.edu knowledgebase articles. For example select Scanning then Scanning in the Open Access Labs.
- Search the Knowledgebase for “OAL” to see other articles written.
- Workstation Status – under Support and Tools
Swims
- Used to log in customer contacts
- Check who is online
- Keep personal information up to date