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AMS Control

Panel

Tickets

Tickets

KPIs (SLA, Backlog, Aging) and Obstacles.

Bugfixes volume delivered.

Categorization and ticket volume.

Service catalog

KPIs (SLA, Backlog, Aging) and Obstacles.

. Show ticket SLA, Backlog, Aging.

. Inform any Issue, Obstacules, any relevant information.

KPIs (SLA, Backlog, Aging) and Obstacles.

Bugfixes volume delivered.

How many bugfixes during the last week?

Any relevant issue has been resolved?

Bugfixes volume delivered.

Categorization and ticket volume.

Error type 1 - ticket volume X - Status: Problem opened.

Error type 2 - ticket volume Y - Status: We will open a problem

...

Subjects to be informed during this slide:

. Problem opening and Prioritization

Categorization and ticket volume.

Service Catalog

. Service catalog volume ticket

. Whats the service catalog volume by type?

. Any potential new service catalog detected?

Service Catalog

Problems

Problems

KPIs (RCA e Action Plan dates) and Obstacles.

Prioritization based on business area or ticket volume.

KPIs (RCA e Action Plan dates) and Obstacles.

. Problem volume.

. KPI RCA / Action Plan.

. Obstacles.

KPIs (RCA e Action Plan dates) and Obstacles.

Prioritization based on business area or ticket volume

Inform if theres any escalation or prioritization fom Vale that DTT need to speed up resolution.

Prioritization based on business area or ticket volume

Enhancements

Enhancements

Minor enhancement & Additional Demand

Project and Enhancement forecast

Regression test scenarios risks and mitigation

Monitoring

Minor enhancement & Additional Demand

. Show/Inform how many demands and enhancements

. whats the delivey dates

. what is the Approval and UAT dates

. Ask support for approval and testing

. Inform any obstacles that team is facing.

. Also, any sugestion for Additional demand.

Minor enhancement & Additional Demand

Project and Enhancement forecast

Project and Enhancement forecast

. Comment about Projects & Enhancements that you are involved. (Non DTT).

. Inform about the KT Checklist feedback - Any possible impact and/or Highlights to comment.

. Assisted operation ending phase - how many tickets still under assisted operation phase with Vendor.

. Request support to close first teh ticket before AMS continue support of delivery product.

Regression test scenarios risks and mitigation

. Comment about the regression test,

. Check if all Asia scenarios are covered.

. Check and request the inclusion of new scenarios.

Regression

Test

Monitoring

Any monitoring that you are doing

Suggest any possible monitoring that you can do, using Solman/Bpmon. (Additional demand)

Monitoring

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