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KPIs (SLA, Backlog, Aging) and Obstacles.
Bugfixes volume delivered.
Categorization and ticket volume.
Service catalog
KPIs (SLA, Backlog, Aging) and Obstacles.
. Show ticket SLA, Backlog, Aging.
. Inform any Issue, Obstacules, any relevant information.
Bugfixes volume delivered.
Categorization and ticket volume.
Error type 1 - ticket volume X - Status: Problem opened.
Error type 2 - ticket volume Y - Status: We will open a problem
...
Subjects to be informed during this slide:
. Problem opening and Prioritization
Service Catalog
KPIs (RCA e Action Plan dates) and Obstacles.
Prioritization based on business area or ticket volume.
KPIs (RCA e Action Plan dates) and Obstacles.
Prioritization based on business area or ticket volume
Minor enhancement & Additional Demand
Project and Enhancement forecast
Regression test scenarios risks and mitigation
Monitoring
Minor enhancement & Additional Demand
Project and Enhancement forecast
Regression test scenarios risks and mitigation
Monitoring