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People Strategy
26
Our People 2019/22
NHS Primary Care Services
Introduction
Introduction
Ice Breaker (Ten mins)
In pairs, write 3 positive characteristics or attributes of your partner.
The purpose of the People Strategy is to engage with team members to make sure they feel valued during the changes occurring within our services.
Write down three ways you can make someone feel valued.
Purpose
Our goal is to enable people to bring their best as they are our main asset.
We need to create a culture that acknowledges people with a good work ethic.
Goals and Values
Our CARE values reflect how we care about our people.
We want team members to live the CARE values and take pride in their work.
Objectives
The key to reaching these goals; effective conversations.
Tips
Active listening is key to having effective conversations.
Take actions away from the discussions to show you are willing to support the individual.
Brilliant Business
As people are the integral part of PCS, we need to recognise the work they do well.
Brilliant Business
Mandatory Courses available
ESR
We need to ensure that people are getting the most from the courses we provide.
Ensuring that they have a wider understanding of our processes.
Employee Assistance Programme (EAP)
EAP
Our third party provider that should be offered to people when necessary.
The programme offers:
24 hour telephone counselling
This includes...
Legal, debt and practical life management
Stress Management
Career Coaching
Well-being newsletter
Manager Support Helpline
Advice
If you feel as though you need support on a management function, EAP can be used for this also.
Promote EAP through reviews and discussions with your people.
Name one occasion where you may refer someone to use EAP.
When to
Tips
Always offer EAP, even if you feel as though you're repeating yourself.
Hosted by Affinity Connect, they offer advice on retirement, approaching key questions such as: the lifestyle change, pension changes, tax and how to create a retirement plan.
Pre-retirement seminars
The seminars are not just for people looking to retire but those who may have questions to plan for their retirement in years to come.
Tip
ORO+
ORO+ is our gateway to facilitate effective conversations where we are able to identify the development needs of the apraisee.
Our Tools
Learning Packages
Learning Packages
These include:
- Lexico writing tips
- Lexico grammar tips
- Personal Communication
- Business Communication
- Customer Service
- IT skills
Tips
By following the questions on the PDP, we can identify courses best suited for individuals.
Career Pathways
Career Pathways
Tips
Regularly signposting Career pathways can create clear guidance.
Success Story
Future Leadership Experience (FLEx)
Future Leaders
FLEx offers the chance to gain management skills such as conducting reviews, on-the-job experience, networking opportunities and confidence building.
Characteristics of a leader:
Tips
- Empathetic
- Supportive
- Collaborative
- Driven
- Passionate
- Focused
Talent Questionnaires
Through these conversations, we are able to identify skills that people possess, and where available, opportunities to up-skill.
These should be regularly updated to remain relevant.
Talent Management
Tips
Have the conversation; try and avoid from sending team members away to complete alone.
Mentoring involves listening with empathy, sharing experiences, creating a professional friendship, reflecting upon personal insights and encouraging development.
If you wish to be mentored by someone who is in a more senior role than yourself, able to share their knowledge and experience, this can be arranged.
Shadowing/Mentoring
Well-being
Primary Care Services Wellbeing and Inclusion Networks are made up of 4 main groups; Diversity and Inclusion, Wellbeing, Mental Health First Aiders and the Domestic Abuse Support Network. These groups work collaboratively to host informative awareness sessions for our staff members to attend. We also run successful fundraising events for both our corporate and local charity partners.
Volunteering
Not only can this provide a sense of pride but additional skills can be gained.
We intend to have at least 50% of people volunteering by 2022.
Everyone is entitled to their 15 hour entitlement per year.
Primary Care Services
Our Services
Adapting to change
Prescriptions
In business, change is inevitable. By adopting a positive attitude, this can reflect the way you respond to change.
Reflect on how you have managed change previously.
Can you give an example of when you have had to adapt to change?
Success so far
Alternative Employment
Some may wish to seek alternative employment outside of NHSBSA.
We will provide as much support possible.
Information will be offered to individuals to help increase their confidence with recruitment processes.
Sessions will be available in the form of:
• Change and Transition
• Career assessment
• CV skills
• Application form skills
• Interview skills
Rewarding Our People
Reward and Recognition
This is something we need to improve!
Our current VIP system should be used when appropriate.
Simple gestures of 'thank you' and 'well done' can go a long way!
Think of 2 ways which you can reward your people.
Scanning Services: Growth Area
As we continue to grow, we will further develop our career pathway, for our people through additional posts requiring differing skills and attributes.
Scanning
Services
Provider Assurance: Growth area
"We’re anticipating increased involvement in further assurance activities to support the growth of our service."
Provider
Assurance
Dental: Pride
"Dental Services aspire for their people to be aware of the contribution they make to the success of the NHS BSA. We want our people to take pride in their work and feel valued."
Dental
Our Commitment
Our Future
Ensuring that this is a continuous promise to our people that we are committed to their engagement and wellbeing.