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Front Office Departmental Meeting

Associates On The Move

Darryl Burnett - CORE Supervisor

Emre Doguoglu - Front Desk Intern

Thomas Sundgren - Front Desk Agent

Kevin Surnip - Front Desk Manager

Associates On The Move

Matt Stegan - Front Desk Manager (May 2022)

Joel Ramirez - Guest Relations Coordinator (May 2022)

Madelyn Hill - Guest Experience Intern (Focused on GR and CORE - May 2022)

Associates of the Quarter Nominee:

Jayme Clapoff

Sam Sutherland

Positions Open:

Director of Guest Experience

(3) CORE Agents

Overnight Supervisor

Upcoming

Upcoming

  • Forbes Training - April 12 - 14
  • Wndr22 - Buyout - May 2 - 5
  • SVB - May 18 - 19
  • Coatue - Buyout - June 18 - 23
  • Patient Square - November 7 - 9
  • Holidays:
  • Easter Weekend
  • Memorial Day Weekend
  • Labor Day Weekend

BIG SUCCESS FOR CISCO + PENNYMAC!!

Easter Weekend

Easter Weekend April

  • April 15 - 17
  • Currently 57 rooms on the books, however expected pick up is to 100+ rooms
  • Activities: Brunch, Egg Hunt, Lawn Games, Pictures with Bunny (11AM - 3PM)
  • Room Enhancements: Art Kit and Easter Baskets
  • Revere Room and Caruso's reservations only open to in house guest
  • Round 2 and 3 of in house guest reach out on Monday April 11th

Mother's Day Brunch

  • May 8th
  • Revere Room reservations are now opened. Will discuss with food and beverage regarding prioritizing in house guest

Mother's Day Brunch

Summer

  • Busiest times will be every weekend from Friday - Sunday
  • Almost every weekend is booked for a wedding
  • Currently all weekends in June, July, and August have 3 night stay minimums

Summer Season

Measurement 1

Memorial Day Weekend (May 27 - 30)

Measurement 2

July 4th Weekend (July 1 - 4)

Sales

Forbes

Strategy

Strategy

Objective

Objective

Targets

Targets

Room Orientation

  • New Private Bar
  • Fireplace and phone
  • Bryte Bed Operation
  • Television

Room Orientation

Design

LQA

Strategy

Strategy

Posters

Posters

Packaging

Packaging

Questions?

QA

  • Amenities - Canary Process
  • Validations for Parking
  • Fixed Charges and Item Inventory
  • Routing Payment
  • Cleaning for reservations
  • Wake up calls and DND
  • Babysitting
  • Concierge Information
  • Spa facility usage

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