Front Office Departmental Meeting
Associates On The Move
Darryl Burnett - CORE Supervisor
Emre Doguoglu - Front Desk Intern
Thomas Sundgren - Front Desk Agent
Kevin Surnip - Front Desk Manager
Associates On The Move
Matt Stegan - Front Desk Manager (May 2022)
Joel Ramirez - Guest Relations Coordinator (May 2022)
Madelyn Hill - Guest Experience Intern (Focused on GR and CORE - May 2022)
Associates of the Quarter Nominee:
Jayme Clapoff
Sam Sutherland
Positions Open:
Director of Guest Experience
(3) CORE Agents
Overnight Supervisor
Upcoming
Upcoming
- Forbes Training - April 12 - 14
- Wndr22 - Buyout - May 2 - 5
- SVB - May 18 - 19
- Coatue - Buyout - June 18 - 23
- Patient Square - November 7 - 9
- Holidays:
- Easter Weekend
- Memorial Day Weekend
- Labor Day Weekend
BIG SUCCESS FOR CISCO + PENNYMAC!!
Easter Weekend
Easter Weekend April
- April 15 - 17
- Currently 57 rooms on the books, however expected pick up is to 100+ rooms
- Activities: Brunch, Egg Hunt, Lawn Games, Pictures with Bunny (11AM - 3PM)
- Room Enhancements: Art Kit and Easter Baskets
- Revere Room and Caruso's reservations only open to in house guest
- Round 2 and 3 of in house guest reach out on Monday April 11th
Mother's Day Brunch
- May 8th
- Revere Room reservations are now opened. Will discuss with food and beverage regarding prioritizing in house guest
Mother's Day Brunch
Summer
- Busiest times will be every weekend from Friday - Sunday
- Almost every weekend is booked for a wedding
- Currently all weekends in June, July, and August have 3 night stay minimums
Summer Season
Measurement 1
Memorial Day Weekend (May 27 - 30)
Measurement 2
July 4th Weekend (July 1 - 4)
Room Orientation
- New Private Bar
- Fireplace and phone
- Bryte Bed Operation
- Television
Room Orientation
Questions?
QA
- Amenities - Canary Process
- Validations for Parking
- Fixed Charges and Item Inventory
- Routing Payment
- Cleaning for reservations
- Wake up calls and DND
- Babysitting
- Concierge Information
- Spa facility usage