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Presentation on Call Center Setup
Saleem Ahmad
It is an office setup to handle large volumes of inbound/outbound calls.
The purpose of call centers may be for:
Additional Features:
Apart from just handling the calls
efficiently, additional features can be
added such as:
between customers and agents
Call center agents “cold call” customers to make a sale.
The agents greet them with a structured call script.
Agents convince customers to make a purchase.
They seek useful information from customers.
If the customer is convinced, agents may book a follow-up meeting or call to go forward with the purchase.
If they’re unconvinced, agents politely end the interaction.
The primary function of an outbound call center is to reach out to customers to increase your sales by targeting both existing and potential customers.
Three key components essentially mark an outbound call center:
Operations: Mainly sales (and all its functions) and customer and client service.
End-users: Prospects and your existing customers.
Agents: On-site, remote, or outsourced call center agents.
VICIdial:
VICI Login Page:
Admin Tools:
When open the VICIdial the firts VICI login page is appered.
Admin Tools Show all the Administration tools.
Home Page:
Dashboard:
This Page Shows al Dilaer Information.
This Page shows all information or status about Agent.
All User Accounts
Form for Making new User
Compaign List
This Shows all the Accounts in the VICIdial.
Used for making the New User
Shows the all Compaign Lists
- Joyce Meyer