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Dealing with customers
Dealing with Customers
26/04/2019
Lesson description
Plan
Plan
Warmer: find the problem.
Listening: 3 sales pitches in different shops.
Language focus: adjectives to describe
products and relative clauses.
Speaking: selling products to different
students.
warmer
Watch the video and guess the problem:
Warmer
Is it the quality of the product, customer care or after-sales service?
Plan
Warmer: find the problem.
Listening: 3 sales pitches in different shops.
Language focus: adjectives to describe
products and relative clauses.
Speaking: selling products to different
students.
Listen to 3 sales assistants
Listening
Listening
Listen again and complete the table:
TV "One of our best selling."
Food processor
laptop/ computer
Listening
Plan
Warmer: find the problem.
Listening: 3 sales pitches in different shops.
Language focus: adjectives to describe
products and relative clauses.
Speaking: selling products to different
students.
Language focus
Language
focus
Adjectives
Relative clauses
things
people
time
Relative clauses: grammar reference
https://learnenglish.britishcouncil.org/english-grammar/relative-clauses
relative clauses
https://jeopardylabs.com/play/grammar-4646#.XLYb9dgyhf4.email
are fond of speed.
health and fitness
Plan
Warmer: find the problem.
Listening: 3 sales pitches in different shops.
Language focus: adjectives to describe
products and relative clauses.
Speaking: selling products to different
students.
TASK: Speaking
Speaking
TASK: Speaking
4 products
Plan
Warmer: find the problem.
Listening: 3 sales pitches in different shops.
Language focus: adjectives to describe
products and relative clauses.
Speaking: selling products to different
students.