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October 2020

All PCI QBM

Into FOCUS:

TRUST: the ONE thing

that changes everything

  • Signed 2019: $4.5M
  • Signed 9M 2020: $22M
  • 127,488 stories collected
  • Close Rate is 19% vs. 14%
  • Close Rate when story: 31%
  • Loyalty: 53% vs. 40%

TRUST

The ONE thing

that changes everything

2020 Theme

To build TRUST...

1. Be Trustworthy

2. Character & Competence

3. Listen first

4. Make and Keep Commitments

5. Extend Trust

6. Learn to be vulnerable. Admit our mistakes and weaknesses

TRUST & TRANSPARENCY

Agenda

Agenda

  • Milestone Anniversaries
  • 2020: The Quarter in Review
  • Samurai Award
  • Inside Sales Team Award
  • Update from Lori
  • PCI Vision
  • Ask Drew
  • $100K Club
  • PCI 5byFive Awards

MILESTONE ANNIVERSARIES

3rd Quarter

Milestone Anniversaries!

Jaime Ruark

5 Years

Phil Pappadopulos

5 Years

Monise Brabham

5 Years

Tanisha Wise

20 Years

Beth Fite

25 Years

Drew Clancy

25 Years

Now, a word from Rex Petrasko...

Q3 2020 Results:

2020: The Quarter in Review

Revenue

New Record!!!

Q3 2020: $14.5M

Revenue

Contract Signings

New Record!!!

$18.9M

Outside Sales

New Startss

Top Signed / Not Started Projects

1. Shriners $3,000,000

2. Alpha Phi Alpha $1,500,000

3. University of Florida $1,250,000

4. Baylor $1,100,000

5. Kansas University $900,000

6. University of Oklahoma $825,000

7. LSU $750,000

8.NESA Yearbook $700,000

Inside Sales:

Revenue Per Hour (RPH)

Inside Sales

Total Debt Outstanding

Reduced by

$2.8M!!

Debt Reduction

On-Time Delivery

On-Time Delivery

WOW Score

48

WOW

Score

Gratis Directories

Gratis

A Gratis Story

A call with an Alumnus from Fitchburg State University...

I had the pleasure of meeting two alumni who both retired from professions in the Education and Mental Health industries. Although they both are retirees, the husband is driving a school bus and delivering food to school children who depend on the school's free breakfast and lunch program to eat. Even though he is not being paid, he is still sacrificing his health and energy to provide for these children. Additionally, they lost a son who played baseball at FSU. He died in a car accident before he could graduate. The family dedicated a flower garden to FSU in his memory.The wife felt bad that she could not buy the book. I felt it only appropriate that such a giving, beautiful family should enjoy the collectable book on behalf of Fitchburg State University to remember their time at school.

-Patricia Hoskins

Top Box

New Record!!!

New Startss

Q3 2020 Wins:

1. Revenue

2. Contract Signings

3. Oral History Project

4. RPH

5. Debt Reduction

6. On-Time Delivery

7. Wow Score

8. Top Box

Crushing it!

That's what we call...

Unmute Please

Crushin' It!

Samurai

The Data Management Team

IS Team Award

Q3 2020

IS Team Award

People News

People

YOUR PEOPLE TEAM

Vianca "Vee" Wilcox

Talent Acquisition Specialist

Inside Sales Recruitment

Haylee Keisler

People Operations Specialist

HRIS, ADP Reporting, Data Integrity

Mariah Rickerman

People Coordinator

NTTFD@W, Onboarding, Traction

Ericka Wallace

Associate People Manager

Associate Relations,

Corporate Social Responsibility

Chereen Pasha

Manager, Talent Acquisition

TA Management, Employment Branding, Operations Recruitment

Kristen Hill

Manager,

People Resources

Associate Relations, Leadership Development

Judy Griffin

Manager, Compensation & Benefits

HRIS/ADP, Benefit Strategy, Wellness

Your People Team

Lori Bishop

Chief People Officer

WHO TO GO TO

WHO TO GO TO!

  • Employment & Income Verification
  • Finance Companies, Government Agencies

  • ADP & Benefits Assistance
  • Website Support, Timecards, Direct Deposit/Tax Updates, Payroll, W-2, Benefit Plans, Add/Delete Dependents, Employment Verification

  • Other Benefits Support
  • Find PCP, Wellness Coaching, ID Cards, Benefit Website Help, Medical Billing, Mental Health Support with Life Assistance Program

The Work Number

(800) 367-5690

ADP Benefits Center

(855) 547-8508

7:00 am - 10:30 pm CST

My Personal Health

Assistant (MyPHA)

Stephanie Perez & Team

(214) 300-5520 x5

Stephanie.Perez@mypha.com

Resources

Teladoc

Meditation

Chair Yoga

People Team

PCI Cares

PCI Thrives

PayActiv

Meet John Gibson

Meditation and Chair Yoga

Benefits

  • 2021 New Medical Carriers

  • Improved Benefits

  • 24/7 Mental Health Resources FREE

The PCI Vision

Vision

ourPurpose:

We Inspire Dreams and Transform Lives

"The Five"

10-Year Target: 2030

3-Year Vision

Date: 12/31/2022

Revenue: $75,000,000

  • Operating Profit: 12%
  • RPRS: 535
  • On-Time Delivery: 90%
  • WOW Score: 60
  • Top Box: 60

2020

1-Year Plan:

Date: 12/31/2020

Revenue: $53,000,000

  • Profit: $5,505,000
  • Contract Signings: $65M
  • On-Time Delivery: 80%
  • WOW Score: 50
  • Top Box: 50
  • RPRS: 365

Q4 Rocks

Date: 12/31/2020

1. All Agents on Five9

2. Two OHP Marketing Campaigns Completed

3. Plan in Place For FR Sales Strategy & Operations Support

4. SOC 2, Type 1, Phase 1 Complete

5. Expedited Apparel Delivery Plan in Place

Announcements

  • Work from home extended through June 30, 2021
  • Servant Leadership
  • True Trust Check in by PCI leaders starting again November
  • New Website

Ask Drew

ASK

Drew

$100k Club

$1000 Club

$100,636

Matt Morris

$101,654

Debbie Warren

$102,419

Duane Riddle

$104,588

Andrew Rivera-Trevino

$106,209

Felton Golden

$106,868

Cynthia Raney

$108,345

Rainer Buehlmaier

$112,128

Jason Kordsmeier

$117,143

Deric Kuykendall

$122,381

Ann Jaynes

$122,465

Arthur "Ace" Johnson

$123,165

Anthony Peterson

$136,075

Susan Fath

$143,254

#3 at PCI!!!

Kevin "Scotty" Ross

$143,877

#2 at PCI!!!

James Hardgrave

$189,627

#1 at PCI!!!

Isaiah Rodriguez

Congratulations

$100,000 Club winners !

PCI 5byFive AWARDS

PCI 5byFiveE Awards

"Your people come first, and if you treat them right, they'll treat the Clients right."

-Herb Kelleher

Pursue Excellence (Purposefully!)

Pursue EXCELLENCE Purposefully

Joellen Fetting

Pursue Excellence (Purposefully!)

Pursue EXCELLENCE Purposefully

Jessica Warner

Unlock Human Potential

Unlock HUMAN POTENTIAL

Daniel Nash

Unlock Human Potential

Unlock HUMAN POTENTIAL

Taylor Standridge

Act with Integrity

Act with INTEGRITY

Joy Gray

Act with Integrity

Act with INTEGRITY

James McWilliams

Innovate a Culture of Relationships and Fun

Innovate a CULTURE of Relationships and Fun

Brandon Bruce

Innovate a Culture of Relationships and Fun

Innovate a CULTURE of Relationships and Fun

Mark LaPlaca

Lead with a Servant's Heart

Lead with a SERVANT'S HEART

Kristin Cheatham

Lead with a Servant's Heart

Lead with a SERVANT'S HEART

Katherine Keno

That's All Folks!

All awards will be mailed to your home

Have a Great 4th Quarter!

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