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Student Support

Weekly Team Meeting

WINS!

Week 27-20

1 Day Summit Enrollments:

  • Enrollments for #7 week 1
  • Mastery Base: 14
  • Jumpstart: 10
  • Starter: 7

1 Day Virtual Summit Results (#8)

  • Attended: N/A
  • Applications: N/A

Metrics

Student Support Numbers

KPIs Highlight:

Primary + Accountability:

  • Phone KPIs:
  • Calls: 243 (Inbound: 137) Inbound Highlight: Steve & David - 30 calls
  • Total Voicemails= 2 (Goal = 3)
  • Survey Results = 19 (goal: 43), 5.00 (Goal 4.9) ***Survey Master: David, Heiress, Rochelle, Yisela 4!

Support Stats

  • Email KPIs:
  • Total Tickets: 852/503
  • Response Time(Goal< 3.00 hrs): 7.54
  • Survey Results(Goal: 97%+): 98.15%
  • Chats - 25/83.33% (Chat master: Jesse, 7)
  • Facebook
  • Week 27: 54.55%
  • Week 26-27: 83.33% to 83.33%
  • GNOME

**Approved per Leiana's Recommendation

Survey Results

  • Email: Thorough and straight to point! Thx mate (Heiress)
  • Email: David is awesome. He went above and beyond. Thank you!!
  • Email: You guys are the best. For reals! Thanks. (Alyssa)
  • Email: Mike was prompt, efficient and extremely helpful. My concerns were address and resolved within minutes... He was patient and very knowledgeable in how to resolve my issue. He makes working with the Mastery team user friendly and seamless. Appreciate all the good work!

Survey

Results

Announcements

Company :

  • Virtual Bootcamps:
  • Rental Prop: 7/11
  • Next Virtual 1 Day Summit - 7/11 (Than)
  • Full Immersion Shifts this weekend
  • First 3-day scheduled: 7/10-12 Atlanta
  • Next 3day: 7/31 in Indy
  • eXp webinar - Tuesday at 5pm
  • JP Kilduff - Stepping away from MP
  • Commercial Raise coming next week - BIG
  • CT Homes Stats: 21 Deals in different stages.

Announcements

Webinars of the week:

  • Monday: The Ultimate Elevator Pitch
  • Tuesday: Improve your Investor Communication
  • Wednesday: Mastering the MLS
  • Thursday: Private Money Credibility Packet
  • Friday: Preparing a Rock Solid Scope of Work

Support Announcements

  • Email Support Coaching
  • Tech/Curriculum Documents/Tab
  • 1 on 1s this week
  • Engagement Calls

Team

Announcements

Student Stories/

FB Wins Updates

Student

Stories

Core Value Highlights

Shoutouts

  • Ethics & Integrity
  • Inspire
  • Educate
  • Lead
  • Crush It!!!
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