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Media Richness Theory

Ray Walsh

Media Richness Theory

What is MRT?

Based in Organizational Communication (Daft, Et all, 1987)

Who are the authors?

Authors

Vanderbelt University. (2022). Retrieved November 25, 2022, from https://business.vanderbilt.edu/bio/richard-daft/

  • Richard Daft

  • Robert H. Lengel

University of Texas at San Antonio. (n.d.). Retrieved November 25th, 2022, from https://business.utsa.edu/faculty/robert-lengel/

Continuum: Objective

Socio-psychological

Tradition

Cybernetic

Socio-pyschological

"Communication as Interaction and Influence."

Socio-psychological

shows how communication has a cause and effect pattern

(Griffin, et al, p. 39,2022)

(Griffin, et al, p. 43,2022)

Cybernetics

"Communication as a system of Information Processing." (Griffin, et al, p.40,2022)

Cybernetic

how do people communicate with virtual systems?

Ex: Email

Mass Communication?

Context

Communication as percieved majority and influence

Continuum of Communication

Origin of MRT

(Daft, et al, 1987)

What is Richness

Richness?

Richness : How many cues we can send through a medium

Ex: nonverbal face-to-face cues

Few cues from communication

Low

Ex: Brochures

Many cues from communication

High

Ex: FaceTime

How does MRT Work in 2022?

80's media

2020's media

Additions to MRT

  • Magazines
  • Broadcast Television
  • Cordless phones
  • Pagers
  • Newspapers
  • Video Conference Calls
  • VR
  • Emojis
  • Instant Messaging
  • Social Media

Virtual Reality : Post 2020

VR: Hot or not?

  • VR allows for mediated cues
  • does it work as well as nonmediated face-to-face cues?
  • Agumented reality gives more cues compared to mediated reality
  • How is this useful during the current pandemic?
  • more cues = more socialization, (Busan 2021)

Blogging : the new void to yell into

Blog - A personal soapbox/online journal

Real World Uses

  • Blogs can carry more cues than orignal MRT says
  • shared experience
  • increased exposure over time
  • Blogs can offer social support (cues)

Blogs can offer social support

Weight Loss

  • Weight Loss blogs were found to offer social support through mediated cues
  • These cues include : validation, advice seeking, venting
  • Support is increased due to a shared experience, (Sanford, Et all, 2010)
  • How is this possible? Original MRT says this isn't.

Critique of MRT

Strength : Quantative Research

Theory Analysis

Weakness : Relative Simplicity

Refrences

Refrences

References

Armengol, X., Fernandez, V., Simo, P., & Sallan, J. M. (2017). An Examination of the Effects of Self-Regulatory Focus on the Perception of the Media Richness: The Case of E-Mail. International Journal of Business Communication , 394-407.

Busan, N. (2021, December). Computer-Mediated Reality Communication for Richer Human. Global Media Journal - Indian Edition , 13(2), 5-6. Retrieved December 1st, 2022

Communication Theory Organization. (n.d.). Media Richness Theory. Retrieved October 28, 2022, from Communication Theory All About Theories for Communication: https://www.communicationtheory.org/media-richness-theory/

Daft, R. L., Lengel, R. H., & Trevino, L. K. (1987). Message Equivocality, Media Selection, and Manager Performance: Implications for Information Systems. MIS Quarterly & The Society for Information Management, 355-366.

Sanford, A. A., Henshaw, C., Scott, D. K., & Henshaw, P. (2010, November-December). "I Can Air My Feelings Instead of Eating Them" Blogging As Social Support for the Morbidly Obese. Communication Studies, Volume 61 , 567-584. Retrieved December 3rd , 2022

University of Texas at San Antonio. (n.d.). Retrieved November 25th, 2022, from https://business.utsa.edu/faculty/robert-lengel/

Vanderbelt University. (2022). Retrieved November 25, 2022, from https://business.vanderbilt.edu/bio/richard-daft/

Griffin, E., Ledbetter , A., & Sparks, G. (2023). WEIGHING THE WORDS. New York, New York, United States of America: McGraw Hill LLC.

Griffin, E., Ledbetter, A., & Sparks, G. (2022). MAPPING THE TERRITORY (11th Edition ed.). New York, New York , United States of America : McGraw Hill LLC .

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