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Hold People Accountable
Hiring the Right Employees
Goals for Customer Service
Customer Service Vision
Reward and Recognize Good Service
Assess Customer Needs
Train on Service Skills
Questions?
Why Starbucks?
- To inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.
"To establish Starbucks as the most recognized and respect...
"To establish Starbucks as the most recognized and respected brand in the world and become a national company with values and guiding principles that employees could be proud of."
— Starbucks vision statement, 2008.
CULTURE
PURPOSE & MISSION
PERKS & BENEFITS
1- Be clear about your expectations
2- Be sure of your fac...
1- Be clear about your expectations
2- Be sure of your facts
3- Be timely
4- Be kind
5- Be consistent
6- Be discrete