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Customer Service

Starbucks: Al-Emadi Branch

Aishah Sherif – 60083406

Ahlam Kofa – 60084357

Sara Al-Ward – 60084149

Hold People Accountable

Hiring the Right Employees

Goals for Customer Service

Customer Service Vision

Reward and Recognize Good Service

Assess Customer Needs

Train on Service Skills

Questions?

About

  • When?
  • Where?
  • Locations & Branches
  • Target

Why Starbucks?

Starbucks Al-Emadi Center

Our Mission

- To inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.

"To establish Starbucks as the most recognized and respect...

"To establish Starbucks as the most recognized and respected brand in the world and become a national company with values and guiding principles that employees could be proud of."

— Starbucks vision statement, 2008.

Al-Emadi Branch

  • Increase employees
  • Improve coffee delivering system
  • Employ Arabic speaking employees
  • Provide beverage options for kids

Assess Customer Needs

1

STUDENTS

2

ELDERLY/

RETIRED

3

MOTHERS

3 Reasons Starbucks hire and retain the best employees

1

CULTURE

2

PURPOSE & MISSION

3

PERKS & BENEFITS

  • Customer Satisfaction with Service
  • Custom...
  • Customer Satisfaction with Service
  • Customer Relationships
  • Recognize Customer needs
  • Increase Sales
  • Performance, Productivity & Service Skills
  • Greeti...
  • Performance, Productivity & Service Skills
  • Greeting Customers
  • Handling Customers

1- Be clear about your expectations

2- Be sure of your fac...

1- Be clear about your expectations

2- Be sure of your facts

3- Be timely

4- Be kind

5- Be consistent

6- Be discrete

  • Promotions
  • Give time off
  • Prizes
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