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Medicus College
3
Study Findings
Documents reviewed
Marketing and recruitment
SRTO 4.1
- Medicus website
- ASSESSMENT POLICY
- RECOGNITION OF PRIOR LEARNING POLICY
- STUDENTS TRANSFER POLICY
- COURSE PROGRESS POLICY
- REFUND POLICY
Improvements required
01
Website needs through review and updates
Improvements required
02
Marketing flyer update
03
Marketing and advertising policy review and update
Documents Reviewed
1. Student Handbook
2. Enrollment form
3. Letter of offer
Enrollment
SRTO 5.1, 5.2, 5.3, 7.3
Improvements required
01
Offer letter need to be updated, refund policy wording is too soft
02
Handbook needs to be updated
Improvements required
03
Overall enrollment process needs to be improved
Documents reviewed
Support and Progression
SRTO 1.7
1. Current intervention process
2. support and progression of students
3. Currently attendance and pass rate is too low
Improvements required
1. Improve systems on intervention
2. Introduce systems on attendance warning
3. Introduce regular reassessment followup
4. introduce fees and fail warning
5. improve customer service and involvement with students
Documents and process reviewed
Training and assessments SRTO 1.1, 1.2, 1.3, 1.8, 1.13, 1.18, 1.20
1. All resources in moodle
2. sample trainer files
3. Assessment submission system
4. Trainer result submission system
5. overall academic process
Improvements required
1. major improvement required in this area
2. Improve all resources (assessment tools, marking guide, mapping, learner resources, moodle design)
3. improve marking process for trainers
4. improve result submission process
5. Overhaul whole academic operations for integrity
Improvements required
Process reviewed
Completion SRTO 3.1
1. Certificate issue process
2. reassessment process
3. certificate issue time frame
4. Completion process
Improvements required
1. improve certificate issue process, reassessment process
2. improve completion rate and attendance rate
3. reduce attrition