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Stability
:: ability to remain unchanged over time
STABILITY
- Proactive monitoring of infrastructure using RedHat Insights
- Substitution of old manual processes with Ansible automation
- Test driven deployments by building test cases into deployment pipelines
- Robust Config management practices using Ansible automation
- Addressing cost of repeat incidents
Serviceability
:: ease of maintenance and repair
SERVICEABILITY
- Proactive monitoring of infrastructure using Insights
- Use of Automation via Ansible, Scripts etc in order to address deployments as well as corrective and preventative repairs
Repeatability
:: consistent production of high quality product
REPEATABILITY
- Define Infrastructure as Code
- Employ improved templating techniques
Agility
:: efficiency to respond to external stimuli
AGILITY
- With the assistance of the VM team, further improve the on-premise SA based automated provisioning process into a self-service portal, example VG
Success Stories
:: its said, numbers don't lie
SUCCESS
STORIES
- Infra Maintenance Tasks e.g. AWS Identity Management, NetBackup Policy Setups, DNS Infra Setups, Patching, Networker Installs,etc.
- Infrastructure Projects and Provisioning e.g. AWS Cloud Provisioning, LVS to F5 migrations near completion, Dynatrace One Agent Rollouts
- 4104 tickets with an average of 342 per month with an SLA of around 95.25%. This does not include all new infrastructure deployments, scheduled changes, projects etc.
- Severity 3 Outages:
- Risk of LVS failures will be addressed with the LVS to F5 migration
- The move of the Apache config to the application owners, will avoid any mistakes made by the Linux team.
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