Support/SOT Monday Kick Off
WEEK 33
# of Workshop Event Locations = 9
# of New Mastery Students = 77
# of Full Immersion Events = 9
# of Full Immersion Students: = 111
Last Weeks Results
WEEK 34
# of Workshop Event Locations = 10
# of New Mastery Students = 82+5
# of Full Immersion Events =
# of Full Immersion Students =
Student Support Numbers
- Phone KPIs - Miss :(
- Calls: 600 (Inbound: 296)
- Available/Call Time: 229 (Goal: 200)
- Total Voicemails= 7 (Goal = 3)
- Survey Results = 164 (goal: 65), 4.94 (Goal 4.75) ***Survey Master: Sassi with 36!
KPIs
Primary + Accountability:
Cylina, Heiress, Jessica, Matt, Mike, Steve, & Yisela
- Email KPIs - Hit :)
- Total Tickets: 1,744/1,120
- Response Time(Goal< 3.00 hrs): 2.92
- Survey Results(Goal: 97%+): 98.45%
- Average Touches(Goal <2.0): 1.74
- Chats - 54/100% (Chat master: Steve, 13)
**Approved per Leiana's Recommendation due to coverage challenges.
- Facebook
- Week 33: 83.57%
- Week 32-33: 81.68% to 84.73%
- GNOME - Last Week's Winner - Sassi
Survey Results
- Email: Great experience, 5 Stars! (Heiress)
- Email: Rochelle has always been very helpful and quick to respond to all of my questions. I appreciate her willingness to assist with a positive attitude.
- Email: Rochelle was very thorough and professional. I am so grateful, I was able to speak to a Fortune Builders Student Support Specialist that was very knowledgeable and willing to assist me. Thank you Rochelle. Keep up the great work! We need more employees like you. You are one of a kind and extremely valuable!
- Email: Proactive, superb, on point (Jesse)
- Email: Quick, thorough and professional! I love the support staff (Mike)
Announcements
- This week's Friday training : Quiz
- Friday Tickets
- Student Team Management in Dynamics
- Dynamics updates
- Phoenix: August 28 - Sep 3
- Webinar on Wed to offer 3-day - Target is those that reg for preview but didn't attend.
- August 28 - Next Commercial Investment - 6 total properties in the investment
- FB Gives Ambassador
Student Stories/FBwins Updates
Core Values
- Ethics & Integrity
- Inspire
- Educate
- Lead
- Crush It!!!