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Student Support

Weekly Team Meeting

WINS!

Week 22-20

1 Day Summit Enrollments:

  • Enrollments for #4 week 2
  • Mastery Base: 1
  • Jumpstart: 8
  • Starter: 4

1 Day Virtual Summit Results (#5)

  • Attended: 2045
  • Applications: 398

Metrics

Student Support Numbers

KPIs Highlight:

Primary + Accountability:

  • Phone KPIs:
  • Calls: 302 (Inbound: 186) Inbound Highlight: Steve - 49 calls
  • Total Voicemails= 5 (Goal = 3)
  • Survey Results = 23 (goal: 43), 5.0 (Goal 4.9) ***Survey Master: Rochelle with 8!

Support Stats

  • Email KPIs:
  • Total Tickets: 1,191/716
  • Response Time(Goal< 3.00 hrs): 4.47
  • Survey Results(Goal: 97%+): 97.94%
  • Chats - 33/100% (Chat master: Jesse/Leiana- 10)
  • Facebook
  • Week 22: 55.56%
  • Week 21-22: 59.09% to 68.18%
  • GNOME

**Approved per Leiana's Recommendation

Survey Results

Survey

Results

  • Email: Corrected a problem over the holiday weekend. Unexpected and impressive. Well Done! (Heiress)
  • Email: Very happy with the response time and the professionalism in which the situation was handled. Thank you FortuneBuilder Support Team! (Steve)
  • Email: She was super cool. Very happy. Thank you. Rochelle
  • Email: Gave a skill I can use forever on my computer. (Alyssa)
  • Email: Quick response and Steve immediately took care of my question/problem. He was really clear and further built my confidence in getting my questions answered. Thanks!
  • Email: Yisela Gonzalez handled everything professionally and quickly couldn't have ask for a smoother support. Great job on her end.
  • Email: All of you are wonderful with exceptional costumer service skill. I am vey happy to have Joined Fortune Builders and proud to be a member. (Steve)

Announcements

Company :

  • Virtual Bootcamps:
  • MA: 6/6 - 6/7
  • Next Virtual 1 Day Summit - 6/13
  • First 3-day tentatively scheduled: 7/10-12
  • Mastery Details - videos put together for virtual summit students to learn more about Mastery. www.fortunebuilders.com/mastery-video-series
  • CT Homes Stats: 19 Deals in different stages.

Announcements

Webinars of the week:

  • Monday: Ultimate Elevator Pitch
  • Tuesday: Improve your Investor Communication.
  • Wednesday: Mastering the MLS
  • Thursday: Private Money Credibility Packet
  • Friday: Preparing a Rock Solid Scope of Work

Support Announcements

  • Email Support Coaching
  • New Macro/Process for getting email coaching
  • Macro name: Real Estate Question - Additional Information
  • Push to RE Coaching for extensive questions
  • Virtual BC Ignite discount: readytocrushit
  • Link for IQ students that are interested in AI - Check email

Team

Announcements

Student Stories/

FB Wins Updates

Student

Stories

Core Value Highlights

Shoutouts

  • Ethics & Integrity
  • Inspire
  • Educate
  • Lead
  • Crush It!!!
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