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Time

Thank you!

Presented by:

Gabby and Kaith

• Consider allocating flexible consultation times.

• Take the time to explain and do not rush the person.

Making Decisions

Due to family kinship structures and relationships, decision making usually involves input by other family members.

• Check with the person if their decisions requires consultation with family.

• Allow time for information to be clearly understood .

• Be respectful if you are asked to leave the room or the meeting for matters to be discussed in private by the family

Questioning

In Aboriginal and Torres Strait Islander cultures, indirect questioning is the approach most preferred.

Direct questioning may lead to misunderstandings, discourage participation and

make it difficult to obtain important information, particularly when a person is communicating in non-Standard English.

• Use indirect, 'round about' approaches (e.g. frame a question as a statement then allow time for the answer to be given).

• Clarify if the person understood the meanings of you understood their actions.

Language

Avoid using complex words and jargon.

• Explain why you need to ask any questions.

• Always check you understood the meaning of words the person has used and vice versa.

• Use diagrams, models, dvds and images to explain

concepts, instructions and terms.

• Be cautious about using traditional languages or creole words unless you have excellent understanding.

• If required, seek help from local Aboriginal and Torres Strait

Islander staff.

Clear instructions

Non-verbal communication

It is critical to provide clear and full explanations so that the person fully understands your instructions.

For example, to simply say “take until finished” - this may be misunderstood as “take until you feel better” rather than “take until all the tablets are finished”

Some non-verbal communication cues (hand gestures, facial expressions etc.) used by Aboriginal and Torres Strait Islander people have different meanings in the Western context.

Be mindful that your own non-verbal communication will be observed and interpreted. For example, feelings of annoyance may be reflected by your body language and are likely to be noticed.

Rapport

• Introduce yourself in a warm and friendly way.

• Ask where people are you from, share stories about

yourself or find other topics of common interest.

Eye contact

Observe the other person's body language.

• Follow the other person's lead and modify eye contact accordingly.

• Avoid cross-gender eye contact unless the person initiates it and is comfortable.

COMMUNICATING with ABORIGINAL AND TORRES STRAIT ISLANDER FAMILIES

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