Information Support and Services - I.T. & C.S. Pathways

Students Learning

Students will use a computer and application software including word processing, presentations, database, spreadsheets, internet, and email to prepare elementary documents and reports. The impact of computers on society and ethical issues are presented. Leadership development will be provided through FBLA (Future Business Leaders of America) and/or DECA.

Students Learning Goals

Student Skill Set - 1

Students Will Learn

1. Use a word processing program to create, save, print, modify, spell-check, and grammarcheck a simple document.

2. Use a word processing program to enhance the appearance of a simple document by using centered, right justification, boldface, underlined, and italicized text.

3. Use a word processing program to change the default margins and line spacing.

4. Use a word processing program to create a document with headers, footers, and footnotes.

5. Use a presentation program with text body, graphics, and animation.

6. Use an electronic spreadsheet program to create, save, print, modify, and obtain graphs from a simple spreadsheet.

7. Use an electronic spreadsheet program to perform basic mathematical operations including, but not limited to, addition, subtraction, multiplication and division.

8. Use an electronic spreadsheet program to calculate averages and percentages

Student Skill Set - 2

Students Will Learn (Con't)

9. Use an electronic spreadsheet program to enhance the appearance of a spreadsheet by changing fonts, foreground, and background colors and centering text across columns.

10. Use a database management program to create, maintain, and print reports from a simple relational database.

11. Use a database management program to customize the user interface by creating and maintaining forms and reports.

12. Use a database management program to query tables using basic query operations such as “and”, “or”, and “not”.

13. Print in landscape and portrait orientations.

14. Use the component of the operating system that helps the user manipulate files and folders to copy, move, rename, and delete files and to create, copy, move, rename, and delete folders.

15. Use the World Wide Web browser to navigate hypertext documents and to download files.

16. Use Internet search engines and understand their advantages and disadvantages.

17. Use an electronic mail program to send and receive electronic mail. 18. Identify components of a computer.

19. Discriminate between ethical and unethical uses of computers and information.

20. Demonstrate a basic understanding of issues regarding software copyright, software licensing, and software copying.

A+ Alone Worth & Other Related Jobs

1. After completing this class students will learn the skills to pass the Comptia A+ Certification which in the job market has an average starting salary of $36k - $61k in the Louisville Market (Ziprecruiter).

2.

Job Market Worth

(Payscale.com)

Skill Set:

Student Learning Goals

Help Desk Operations introduces a variety of tools and techniques to provide user support in help desk operations. The course explores help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations and software, needs analysis, facilities management, and other topics related to end user support. Students spend at least 20 hours of programming and applying learned concepts through programming. People/Soft skills and I.T. Hardware skills acquisition necessary.

Students Will

1. Define the role of help desk and customer service in an organization.

2. Evaluate help desk technology, tools, and techniques.

3. Identify common support problems, including software tools and features.

4. Identify service technology trends.

5. Demonstrate professional and effective communication skills. 6. Demonstrate team building strategies.

7. Develop technical training materials, and other user documentation to support help desk operations.

8. Demonstrate a methodical approach to the problem-solving process.

9. Apply conflict resolution techniques and skills in customer support.

10. Exhibit positive professionalism with customers and technical writing skills.

11. Demonstrate personal, system, and stress management by way of using self-help tools.

12. Use support performance and reporting tools, call management software, problem resolution software, asset and change management tools, and notification tools for support in additional level two and level three support tools.

Student Will Learn

Network Hardware Installation and Troubleshooting

Student Learning Goals

1.This course is designed to provide students with the knowledge and skills necessary to design, install, configure, and troubleshoot cabling systems and equipment used to connect a local area network.

2.Students spend at least 20 hours of programming and applying learned concepts through programming. (Programming is defined, by the K-12 CS Framework, as the craft of analyzing problems and designing, writing, testing, and maintaining programs to solve them.)

Students Will

1. Design a basic network layout using copper and/or fiber optic cabling systems.

2. Terminate, test, and troubleshoot copper wire systems.

3. Install and configure network interface cards and connection equipment.

4. Use industrial standard testing and certification equipment.

Student Will Learn