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DECISIONAL ROLES OF MANAGEMENT
3
DECISIONAL ROLES OF MANAGEMENT
EBC2 // Tuesdays 7-8
Jerry and Carmen
“Managers wear a lot of hats.
Understanding these “hats,”
and reflecting on how you’re wearing them,
is the best way to grow as a team leader.”
Mintzberg
Preface
https://upraise.io/blog/successful-managers-like-talented-actors/
10
ROLES OF MANAGEMENT
10 ROLES OF MANAGEMENT by MINTZBERG
https://medium.com/taskworld-blog/mintzberg-model-10-different-roles-of-a-successful-manager-77f9d87b773c
DUTIES
- Improve the unit by initiating projects.
- Obtain new capital chain.
- Open up new markets.
- Renew the company's vitality.
1. THE
ENTREPRENEUR
https://pic.sogou.com/d?query=%E9%A9%AC%E4%BA%91%E5%9B%BE%E7%89%87&ie=utf8&page=1&did=2&st=255&mode=255&phu=http%3A%2F%2Fupload.northnews.cn%2F2013%2F0717%2F1374018194554.jpg&p=40230500#did1
QUIZ
Who is THE ENTREPRENEUR?
1. A manager of a food company who is good at collecting business information from other company.
2. A manager in a textile mill who can make sure everyone in the company get what they can get.
3. A manager of an international company who creates a new “Researching Department” for his company in order to improve the production
3. THE ENTREPRENEUR.
HOW TO IMPROVE?
Tips for Improvement
Employ colleagues who excel with brainstorming sessions or “crazy ideas”.
Change management
Work on
problem solving
and creativity skills.
DUTIES
- Respond involuntarily to pressures too severe to be ignored.
- Know how to act in a looming strike, when a major customer gone bankrupt, or a supplier reneges on a contract.
2. THE
DISTURBANCE HANDLER
Darl McBride
Vice president of Netware,
he believes that
Masayoshi Son is an intermediary who can make everything come true
and solve
the company's operational problems.
A
REAL LIFE EXAMPLE
https://baike.sogou.com/PicBooklet.v?relateImageGroupIds=26551,17689,17690,17692,17691&lemmaId=188012&now=https%3A%2F%2Fpic.baike.soso.com%2Fugc%2Fbaikepic2%2F10133%2F20180124105407-376723835_jpg_493_549_26290.jpg%2F0&type=1
QUIZ
Who is THE DISTURBANCE HANDLER?
1. A manager of an I.T company who take an important customer to lunch and greet the partners.
2. . A manager in a finance company who find out in advance that one of the partners has a cash flow problem; and gets in contact with that partner, in advance, so that things could be solved perfectly.
3. A manager in a finance company who can pass on privileged information directly to subordinates.
2. THE DISTURBANCE HANDLER.
HOW TO IMPROVE?
Tips for Improvement
Coach team members who have a habit of bringing emotion
into the office.
Read up on how to handle team conflict .
3. THE RESOURCE ALLOCATOR
"WHO"
GETS
"WHAT"
Allocate own's time.
Design unit's structure.
DECIDE
"WHO"
GETS "WHAT"
Authorize important decisions.
WWMD?
What Would the Manager Do?
According to Mintzberg's research on the Resource Allocator role,
one common solution in approving projects is...
1. Picking the PERSON 2. Picking the PROPOSAL
1. THE PERSON.
NEW PROPOSAL
- IMPACT.
- ACCEPTABLE?
- ENOUGH RESOURCES?
- COSTS and BENEFITS.
- TIMING.
- FEASABILITY.
HOW TO IMPROVE?
Tips for Improvement
Take advantage of online tools.
LIMITED BUDGET
Budget tips.
PRIORITIZATION.
DUTIES
- Commit organizational resources in “real-time” with the broad information available from their informational roles.
4. THE
NEGOTIATOR
https://www.smartdraw.com/management/five-secrets-for-successful-negotiation.htm
On the Spotlight Cases
ON THE SPOTLIGHT CASES
https://www.tescolotuscareers.com/Jobs-in-Stores-and-Centres/Stores/Store-manager.aspx
http://revistaelbalon.com/2019/05/10/florentino-perez-fichajes-aterrorizar-europa/
https://www.google.com/search?q=Marissa+Mayer&tbm=isch&source=iu&ictx=1&fir=LI_25pzGb3Eo3M%253A%252Cd6j39RuiAWqblM%252C%252Fm%252F0cyly0&vet=1&usg=AI4_-kTvTuZ4ZPMka1lSUIHbWIDv1MCBPA&sa=X&ved=2ahUKEwix5cjlmJbiAhUBG6YKHTpPBHgQ_B0wCnoECAoQBg#imgrc=LI_25pzGb3Eo3M:
President of a football team
Corporation president
Shop manager
NEGOTIATION ROLE GAME
LET'S NEGOTIATE!
HOW TO IMPROVE?
Tips for Improvement
Prepare facts.
Treat the other part fairly.
Get a decision.
What do you want to achieve?
Win-Win scenario.
Map out your negotiation visually.
Conclusion
WHAT
DID WE LEARN
TODAY?
1
2
DISTURBANCE
HANDLER
ENTREPRENEUR
4/10
ROLES OF MANAGEMENT
3
4
DECISIONAL ROLES
RESOURCE ALLOCATOR
NEGOTIATOR
The 10 roles are not easily separable.
What are the messages for management?
They form a gestalt.
A manager's performance depends on how well they respond to the pressures and dilemmas of their jobs!
THE INTEGRATED JOB
Agreed!
FINAL
References
1
https://medium.com/taskworld-blog/mintzberg-model-10-different-roles-of-a-successful-manager-77f9d87b773c
References
Mintzberg, Henry.
Inside Our Strange World of Organizations.
The Free Press, 1989.
2
https://www.toolshero.com/management/mintzberg-managerial-roles/
3
http://www.free-management-ebooks.com/faqld/leadmodels-01.htm