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Calvin Chow ITP Presentation
24
Calvin
Chow
EXPERIENCE
Current Title, Team:
Sr. Principal,
Global Capabilities Salesforce QTC
Desired Title, Team:
Delivery Director,
Global Capabilities Salesforce QTC
Target Effective Date: July 2022
People Leader: Mike Alioto
SUMMARY
ME @ SLALOM
EXPERIENCE
Career Highlights
QTC Career Highlight (Before Slalom)
Design and Implement Global Pricing Program for Dell
Joined Zuora to learn more about Subscription Economy
Started my Quote to Cash journey as a Pricing consultant at Deloitte in the Strategy Practice
2018-20
2012-18
2020-Present
2007-11
2011-12
Graduated MBA at University of Texas - Austin
- Joined Accenture as Consulting Manager
- Collaborated with a Managing Director to start the Quote to Cash Practice in 2014
- Certified in Apttus CPQ in 2014 and Salesforce CPQ in 2016
- Promoted to Senior Manager in 2016
QTC Career Highlight
Jul 2020:
Joined Slalom as Senior Principal
Jun 2021: Lead QTC Architecture Team
Oct 2021: Added Enablement Team responsibilities
Kick off CPQ Fast Path Training program
Mar 2022:
Collaborate with Salesforce on Subscription Management Pilot
2020-Present
Jul 2021:
One of the first 3 QTC consultants to get Salesforce Revenue Cloud Certified
Nov 2021:
Introduced QTC Health Check Solution
May 2022:
Introduced Associate Consultant Training program
Oct 2020:
Started Slalom QTC LinkedIn Group. Now with 180+ Members
Consulted With
Selected Companies Consulted
Medical
Others
Manufacturing
Technology
Food
Summary
My Why & Core Values:
I am passionate to lead QTC business transformation is a reason I have invested more than 15 years in this space. As a Director, I will grow the Architecture and Enablement team so we can tackle more complex projects as well as develop training programs to get more Slalom consultants certified, so we stay at the top among the Salesforce Partners.
Metrics :
- Util: 96%, 93%, 119% (‘22, ‘21, ‘20) + Team Util 99% + PL to 3 Consultants
- Involved in $11MM of Sales Oppty;
- Interviewed 15+ candidates that joined Slalom
Building community:
- Leading architecture and enablement team of 12
- Leads Local Fellowship program
- Creator of QTC LinkedIn Group (180+ ppl) + Published 5 QTC articles to promote Slalom QTC awareness
- Additional Supporters: Randy Mack, Mike Jortberg, Karl Hinderks, Chris Beyer
ME @ SLALOM
DELIVER EXCEPTIONALLY
Delivery expert consistently interfacing with senior client leaders as a trusted advisor. Drives impactful outcomes through engagement and solution leadership.
Highlights include:
- Recipient of Salesforce 2022 Q1 Team of Teams award at Medtronic
- Expand additional CPQ work at Medtronic
- Leading a complex engagement at Avis while coaching an associate consultant to learn CPQ best practice
- Consistently maintain one of highest utilization in the team
- Stepped in and rescued Palo Alto Networks project after it was escalated to Red
Area of focus:
- Evangelize and share QTC Best Practices and product capabilities
- Establish myself as trusted advisor to provide guidance for client specific use case
Consistently applying my area of expertise and broadening my Slalom knowledge to further build our capability offerings.
Highlights include:
- Created QTC Health Check Solution as an additional offering
- Built confluence page to host QTC asset, partner directory
- Developed CPQ estimator to standardize CPQ estimates
- Published QTC white papers on LinkedIn to promote Slalom’s thought leadership
- Contributed to Salesforce Billing Learning series to broaden QTC’s knowledge
- Established partnership with various QTC vendors (e.g. Zuora, PriceFX, Zilliant, PROS etc.) relationship and host demo sessions.
- Added Revenue Cloud Consultant and Docusign E-Sig accreditation
Area of focus:
- Learn additional Salesforce offering to broaden my skills
- Publish white paper and organize webinars to showcase our Slalom QTC expertise
GROW EXPERTISE
GROW SLALOM
Consistently demonstrating exceptional ability to build community, manage operations, and drives sales.
Highlights include:
- Leads CPQ Fast Path Program to train consultants and get 10+ people certified
- Drives Local Market Fellowship enablement program to create awareness and share best practice
- Setup Slalom QTC group on LinkedIn to create awareness of Slalom’s Quote to Cash capabilities as well as building external asset
- Partners with Slalom Marketing to develop Salesforce Billing Certification social post
- Collaborates with Troops.ai to help build out the Slack/CPQ offering
- Collaborate with Marketing Team to develop QTC Go-to-Market Site
Area of focus:
- Develop cross-functional capabilities (Pricing+CPQ, B2B+CPQ, CPQ+Mfg Cloud)
- Expand QTC footprint within the local market to build community of QTC experts in Slalom
LEAD
Consistently demonstrating strength in developing myself, coaching others, and leading teams.
Highlights include:
- Founded the QTC architecture team and added additional responsibilities of enablement team
- Developing for Associate Consultant training program to grow QTC team organically
- Curates QTC community by organizing Virtual Events and engage other QTC members as well as meeting with NorCal and Dallas QTC members
- Building growth opportunities for direct report and provide them guidance
- Leading Salesforce Subscription Management Pilot and collaborating with Local Team
Area of focus:
- Mentor QTC team members and providing them guidance to further their career development at Slalom
- Expand QTC training program to train and get more consultants certified