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Transcript

The reasonable man adapts himself to the world;

the unreasonable one persist in trying to adapt the world to himself.

Therefore, all progress depends on the unreasonable man.

- George Bernard Shaw

La mise en œuvre d’une culture d’amélioration continue

au Commissariat aux langues officielles

Implementing a Culture of Continuous Improvement

at the Office the Commissioner of Official Languages

STRUCTURE

Commissioner of Official Languages

Commissaire aux langues officielles

  • Complainants / Plaignants
  • Federal Institutions / Institutions fédérales

In the beginning...

Au départ...

Service standards / Normes de services

Understand our

clients’ needs /

Traduction

Reduce waste in our investigations process /

Traduction

  • OCOL Employees / Employés du Commissariat

: 10

: 55

: 6

: 46

: 61

Commissioner's Office

Cabinet du commissaire

Corporate Management Branch

Direction générale de la gestion intégrée

Policy and Communications Branch

Direction générale des politiques

et des communications

Compliance Assurance Branch

Direction générale de l'assurance de la conformité

Legal Affairs Branch

Direction des affaires juridiques

We needed to take action

Nous devions agir

Reduce the level of delegations /

Réduction des niveaux de délégations

Centralize the function of follow-up /

Centralisation des suivis (à traduire)

L

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